Metrofibre / level 7 Fibre incompetence

Service has been down for almost 25 hours. As a person who works 100% from home due to ill health, I depend entirely on this service but Level 7/Metrofibre seem not to care.

Last answer was has been escalated to the technical dept. And no updates since then. Now no responses, also calls not being answered. Nobody is going to be paying me back for lost revenue for this line being down. I believe that if the problem was caused by me they would have responded promptly due to the R750 call out fee. I am not happy at all with this company and if there was an alternative competitor within the complex I was going to terminate my account with them