RN
Reka N
1 reviews | Active since Mar 2019
24 Aug 2021, 11:55
Metrofibre - less
No fibre for 6 days now and no solution is sight. The worst service ever. Their response is we will rebate you for the no. of days offline. It's cost me more than my monthly subscription thus far because I work from home and have constant team meetings. I signed up for reliability. Useless provider
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
24 Aug 2021, 13:10 Good afternoon Reka,
Thank you for your message.
Kindly can you send us your full names, contact details, residential address, ISP account number as well as ticket number so that we can escalate your problem to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly can you send us your full names, contact details, residential address, ISP account number as well as ticket number so that we can escalate your problem to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply24 Aug 2021, 13:10
Official
Good afternoon Reka,
Thank you for your message.
Kindly can you send us your full names, contact details, residential address, ISP account number as well as ticket number so that we can escalate your problem to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly can you send us your full names, contact details, residential address, ISP account number as well as ticket number so that we can escalate your problem to the correct department?
Thank you,
The MetroFibre Team
RN
Reka N's updateReviewer Update
25 Aug 2021, 15:02Fault ref 101522. Surely u do not expect me to post personal details online?????? . 7 days without fibre. Beyond ridiculous
RN
Reka N's update25 Aug 2021, 15:02
Reviewer Update
Fault ref 101522. Surely u do not expect me to post personal details online?????? . 7 days without fibre. Beyond ridiculous
RN
Reka N's updateReviewer Update
25 Aug 2021, 15:03I was told I would be refunded for the days fibre hasn't been working. I have already spent more than my mo thly subscription buying data
RN
Reka N's update25 Aug 2021, 15:03
Reviewer Update
I was told I would be refunded for the days fibre hasn't been working. I have already spent more than my mo thly subscription buying data
RN
Reka N's updateReviewer Update
25 Aug 2021, 19:06Still no connectivity and the o ly response I get is its being escalated. Surely you do not value your customer with such pathetic service. I am going into my 8th day with no connectivity. I work from home. This is beyond ridiculous and frustrating.
RN
Reka N's update25 Aug 2021, 19:06
Reviewer Update
Still no connectivity and the o ly response I get is its being escalated. Surely you do not value your customer with such pathetic service. I am going into my 8th day with no connectivity. I work from home. This is beyond ridiculous and frustrating.
MetroFibre Networx's replyOfficial
27 Aug 2021, 07:50Good morning Reka
Thank you so much for your feedback.
We have escalated your issue to your ISP - Afrihost, and we will be in contact heloing to resolve your problem.
Regards,
The MetroFibre Team
Thank you so much for your feedback.
We have escalated your issue to your ISP - Afrihost, and we will be in contact heloing to resolve your problem.
Regards,
The MetroFibre Team
MetroFibre Networx's reply27 Aug 2021, 07:50
Official
Good morning Reka
Thank you so much for your feedback.
We have escalated your issue to your ISP - Afrihost, and we will be in contact heloing to resolve your problem.
Regards,
The MetroFibre Team
Thank you so much for your feedback.
We have escalated your issue to your ISP - Afrihost, and we will be in contact heloing to resolve your problem.
Regards,
The MetroFibre Team