RM
Rod M
1 reviews | Active since Mar 2017
28 Feb 2019, 11:33
Metrofibre just can't get it right
Having signed up with MWeb Fibre more than a month ago, I have not been able to connect to the internet because METROFIBRE has issues. Daily calls to log issues are going unanswered. When the fibre connection worked (once) the speed was only ~4Mbps when I am paying for 25Mbps.
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Replies (1)
MetroFibre Networx's replyOfficial
28 Feb 2019, 16:16Good day Rod,
Thank you for your message. We are aware of an issue on the Mweb lines and we are working tirelessly with Mweb to resolve this issue.
Please provide us with your physical address, contact details and account holder details and send this in an email to *** and we shall look into your matter specifically and also refer your query to your ISP as well.
We do apologise for any inconvenience caused.
Kind regards,
MFN Team
Thank you for your message. We are aware of an issue on the Mweb lines and we are working tirelessly with Mweb to resolve this issue.
Please provide us with your physical address, contact details and account holder details and send this in an email to *** and we shall look into your matter specifically and also refer your query to your ISP as well.
We do apologise for any inconvenience caused.
Kind regards,
MFN Team
MetroFibre Networx's reply28 Feb 2019, 16:16
Official
Good day Rod,
Thank you for your message. We are aware of an issue on the Mweb lines and we are working tirelessly with Mweb to resolve this issue.
Please provide us with your physical address, contact details and account holder details and send this in an email to *** and we shall look into your matter specifically and also refer your query to your ISP as well.
We do apologise for any inconvenience caused.
Kind regards,
MFN Team
Thank you for your message. We are aware of an issue on the Mweb lines and we are working tirelessly with Mweb to resolve this issue.
Please provide us with your physical address, contact details and account holder details and send this in an email to *** and we shall look into your matter specifically and also refer your query to your ISP as well.
We do apologise for any inconvenience caused.
Kind regards,
MFN Team