Metrofibre just as good as our government

Besides the constant dips in their network, their service is just as good as out lovely government.

I recently moved to a new address and I filled in the form Noel Peterson sent me on 1 April 2024, since their website does not provide these forms, or are easily obtained on the website.

A day later I received a confirmation that the address details have been captured.

I phoned once again on the 3rd, for assistance, where the consultant promised to send through an email to the IT department for assistance, I am still waiting for this so-called assistance.

This morning on the 4th of April, I was once again greeted by empty promises by a consultant who promised to follow up and phone me back. Later the day I phoned once again to follow up, where for the first time I received some sort of service from a consultant who checked everything and sent me an email to send a picture of the router that is on as well as the connection point installed.

So Metrofibre is expecting me to pay R575 fort a re-connection fee, where they have not made a single phone call for this connection.

This is absolutely ridiculous! As a paying customer the least they could do is try to follow up with me just so that I can use my internet in peace.

I will definitely be cancelling my subscription with them!