MN
Mandla N
1 reviews | Active since Dec 2025
02 Dec 2025, 18:23
Metrofibre is very useless company with zero communication skills. BAD CUSTOMER SERVICE
I had to remove my 5 stars and give them one. I have been waiting on internet connection for over 2 weeks, my line and router have been set up but I don't get any communication from them. How must a customer call you guys to do your job, why must I run around pleading with you guys to activate my account? I just get told to wait for 48 hours, every single day I'm told the same thing, you guys are useless!!!! I'm waiting on internet connection for weeks now
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
02 Dec 2025, 19:08Dear Mandla Ngoma
Thank you for sharing your experience with us. I completely understand how frustrating it must be to wait this long for your connection to be activated, especially with no clear updates. This is not the level of service we aim to provide, and your feedback is taken seriously.
I’m escalating your case immediately to ensure your activation is prioritized. I will personally monitor the progress and keep you informed until everything is fully resolved.
Your patience throughout this situation is truly appreciated, and I’m committed to getting this matter finalized as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Dec 2025, 19:08
Official
Dear Mandla Ngoma
Thank you for sharing your experience with us. I completely understand how frustrating it must be to wait this long for your connection to be activated, especially with no clear updates. This is not the level of service we aim to provide, and your feedback is taken seriously.
I’m escalating your case immediately to ensure your activation is prioritized. I will personally monitor the progress and keep you informed until everything is fully resolved.
Your patience throughout this situation is truly appreciated, and I’m committed to getting this matter finalized as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MN
Mandla N's updateReviewer Update
02 Dec 2025, 19:15You didn't ask for any of my information, but you're saying you'll escalate the matter, to who? And what information do you have of mine? Please be serious. You're saying the same thing to everyone, I'm gonna write another review tomorrow should I not get my situation resolved
MN
Mandla N's update02 Dec 2025, 19:15
Reviewer Update
You didn't ask for any of my information, but you're saying you'll escalate the matter, to who? And what information do you have of mine? Please be serious. You're saying the same thing to everyone, I'm gonna write another review tomorrow should I not get my situation resolved
MetroFibre Networx's replyOfficial
02 Dec 2025, 19:19 We have used your email address to retrieve your latest ticket with us from today.
MetroFibre Networx's reply02 Dec 2025, 19:19
Official
We have used your email address to retrieve your latest ticket with us from today.
MN
Mandla N's updateReviewer Update
03 Dec 2025, 13:39Still waiting on communication from Metrofibre, I already gave them my ONT S/N and they said internet should be activated now, but still nothing. Zero communication, even after I logged my ticket early in the morning, this is very disappointing
MN
Mandla N's update03 Dec 2025, 13:39
Reviewer Update
Still waiting on communication from Metrofibre, I already gave them my ONT S/N and they said internet should be activated now, but still nothing. Zero communication, even after I logged my ticket early in the morning, this is very disappointing
MetroFibre Networx's replyOfficial
03 Dec 2025, 16:22Dear Mandla
Thank you for taking my call earlier. I truly appreciate your time and the clarity you provided. Our contractor will be contacting you shortly to set up an appointment and move forward with completing your installation.
Please know that we’re working to get this resolved for you as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Dec 2025, 16:22
Official
Dear Mandla
Thank you for taking my call earlier. I truly appreciate your time and the clarity you provided. Our contractor will be contacting you shortly to set up an appointment and move forward with completing your installation.
Please know that we’re working to get this resolved for you as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MN
Mandla N's updateReviewer Update
04 Dec 2025, 10:33Good day,
I'm waiting on the technician to give me a call about the activation. It's the 18th day today waiting for internet and 14 business days have passed. Should you guys not activate my internet back, I'd like my money back, and together with R999 that was promised to me, and you can also take the router back.
I haven't even gotten one month of internet with you guys and you're already disappointing me
I'm waiting on the technician to give me a call about the activation. It's the 18th day today waiting for internet and 14 business days have passed. Should you guys not activate my internet back, I'd like my money back, and together with R999 that was promised to me, and you can also take the router back.
I haven't even gotten one month of internet with you guys and you're already disappointing me
MN
Mandla N's update04 Dec 2025, 10:33
Reviewer Update
Good day,
I'm waiting on the technician to give me a call about the activation. It's the 18th day today waiting for internet and 14 business days have passed. Should you guys not activate my internet back, I'd like my money back, and together with R999 that was promised to me, and you can also take the router back.
I haven't even gotten one month of internet with you guys and you're already disappointing me
I'm waiting on the technician to give me a call about the activation. It's the 18th day today waiting for internet and 14 business days have passed. Should you guys not activate my internet back, I'd like my money back, and together with R999 that was promised to me, and you can also take the router back.
I haven't even gotten one month of internet with you guys and you're already disappointing me
MetroFibre Networx's replyOfficial
04 Dec 2025, 11:20Dear Mandla
We have followed up with the contractor, we will provide feedback as soon as we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We have followed up with the contractor, we will provide feedback as soon as we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Dec 2025, 11:20
Official
Dear Mandla
We have followed up with the contractor, we will provide feedback as soon as we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We have followed up with the contractor, we will provide feedback as soon as we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MN
Mandla N's updateReviewer Update
05 Dec 2025, 12:13My issue has been resolved. Thank you very much to the team Siboniso and Sindisiwe
MN
Mandla N's update05 Dec 2025, 12:13
Reviewer Update
My issue has been resolved. Thank you very much to the team Siboniso and Sindisiwe
MetroFibre Networx's replyOfficial
05 Dec 2025, 12:15Thank you
MetroFibre Networx's reply05 Dec 2025, 12:15
Official
Thank you