Metrofibre is very disappointing!!!

It's 5 days in a row that I have been cut off from the network. I called Metrofibre on 13, 14th and 16th May and each time I was told the technicians are working on it. I got back service after a couple of hours on the 13th and 14th. no fibre on 15th . On 16th I had no fibre for the whole day and it anly came back after 6:30pm. This morning I woke up to no Fibre again. Does this mean I must call Metrofibre again? Very frustrating indeed especially when I get cut off from meetings using my old LTE from TELKOM.