Metrofibre is USELESS!

So day 10 offline... Technician was here... Told me exactly what the previous technician told me... The line is broken. But he cannot fix it because he needs approval first which might happen next week Wednesday or Thursday, he's not sure. Honestly how are you still open and doing business... By the time the line finally gets fixed, it will be 21 days with no service received and i'll terminate the contract with immediate effect. You have to be the worts business in the world if you stand right in front of your client and tell him... I know what the problem is, I know where the problem is and I have the equipment and tools to fix the problem but I just can't do it right now, I have to wait for approval which will take another week... Shocker.

Day 12 offline...3 technicians later, same story. Break in the line. They know where it is, how to fix it but still haven't. Each and every technician that were here same story, the line is broken, know exactly where but can't fix it they have to log a ticket... So i logged a ticket, then every technician that comes out have to log another ticket... Seriously this is pathetic! 8 more days till contract termination with immediate effect

Day 13 offline...still no feedback no update. In 13 days i could have pulled my own fibre cable straight from my house up MFN CEO's $$$!! How are you this useless?? You're worst than Home Affairs, even the municipality would have fixed the problem by now...just amazed...everytime you think you have had the worst service delivery or customer experience ever...someone like MetroFibre will show you...