Metrofibre is unable to provide a stable, permanent connection to my TVs.

Ticket number 285366 I had excellent ISP service from Metrofibre till 26 May 2024.

I still have no ISP service for my Samsung TVs since 26 May 2024. Restoration of the service has been only for a few hours through the good offices of Derrick, Nana and Teboho. During this period there were times when I had no access to Metrofibre data for my phones or my computer. I was forced to buy data repeatedly from another provider. This morning I had to buy airtime but I could not get through to Metrofibre. The one time I held on for more than ten minutes and then the call dropped before I could speak to a consultant. The second time the line became silent. I held on but then it dropped. It is a matter of honour to provide a service that has already been paid for, but this has not happened. I am a medical doctor and served as a columnist for the Sunday Times Extra. Please help Metrofibre.