MetroFibre is the worst telecommunications service provider. STAY FAR AWAY!

MetroFibre installed the main fibre lines in Six Fountains and they’ve been nothing but a headache. Everytime a resident has an issue, they send out a technician to fix the issue for one resident but at the same time disconnecting another residents in the process.

This has been an ongoing issue, MetroFibre knows about it, their contracted technicians company is also well aware of it and nothing has been done to fix it. I today whilst driving into my yard saw a technician busy with fibre cables by my drive way and I immediately knew my internet is disconnected. I told the technician as well and he said he will fix it before he leaves (this is at 10:45am), it’s now 19:44 and I’ve called MetroFibre 6 times and no technician has been sent even after they promised they’ll ensure that the technician doesn’t leave the estate without fixing my internet. This is one of the most disgusting service providers I’ve ever come across, I’m trying to get their services removed from the estate, as they say you reap what you sow. They mistreat their customers and their confidence will be their failure. They undermine their customers, don’t value them at all in any capacity and try to make the customer feel ridiculous for behaving a particular way after they lack providing the bare minimum.