1 reviews | Active since Jun 2021
Metrofibre is the worst service provider
This service provider is the worst.Fibre got installed in my house end of August just and 3 days later there was technical disconnection which took 2 days to get sorted. I have called them and emailed them several times asking for statement and account so that I can make payment but they have failed to do so. . Apparently they saved wrong email adress and wrong name. They later emailed statement with wrong name. I have sent them a copy of my ID and asked them to rectify so I can make payment but they still haven't sent proper statement. They disconnected the service 4 days ago claiming I haven't paid but how am I supposed to pay for an account that doesn't have my name?When I call I get transfered to different departments with no help at all.. I am not happy at all, they are really inconveniencing me.I just want to cancel the account with them. This is the worst service provider and doesn't even deserve a single star.....
I would like to extend my sincerest apologies for the difficulties you have faced with our services. Your experience does not align with the level of service we aim to provide, and I understand your frustration.
Rest assured, we are committed to resolving this matter promptly. I have personally escalated your case to our billing and customer service teams to ensure that your account details are corrected and that you receive the accurate statement you've requested. Additionally, I have asked them to expedite the reconnection of your service.
We understand that your time and peace of mind are valuable, and we are taking steps to address these issues immediately. Once your account details are corrected and your service is reconnected, we will ensure that you receive the proper statement for your records.
Kind Regards
Marilize
I would like to extend my sincerest apologies for the difficulties you have faced with our services. Your experience does not align with the level of service we aim to provide, and I understand your frustration.
Rest assured, we are committed to resolving this matter promptly. I have personally escalated your case to our billing and customer service teams to ensure that your account details are corrected and that you receive the accurate statement you've requested. Additionally, I have asked them to expedite the reconnection of your service.
We understand that your time and peace of mind are valuable, and we are taking steps to address these issues immediately. Once your account details are corrected and your service is reconnected, we will ensure that you receive the proper statement for your records.
Kind Regards
Marilize