MN
Mandla N
1 reviews | Active since Dec 2025
19 Jan 2026, 12:40
METROFIBRE IS THE WORST ISP!!!
I'm very disappointed with metrofibre, why must I struggle so much for internet when I've already paid 2 months in advance? Every time I log a problem I get told to wait 72 hours, I've waited 5 days and still no communication from them, I must now use my own money to buy data when I'm already paying for data. I'm very disappointed, and I want to cancel my plan and I want my money back
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
19 Jan 2026, 12:46Thank you, Mandla, for bringing your concerns to our attention and for affording us the opportunity to review and address the connectivity difficulties you’ve experienced. We appreciate you taking the time to share your feedback.
We are currently investigating the matter with the relevant teams and will be in touch to provide further feedback and guidance on the next steps. Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are currently investigating the matter with the relevant teams and will be in touch to provide further feedback and guidance on the next steps. Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Jan 2026, 12:46
Official
Thank you, Mandla, for bringing your concerns to our attention and for affording us the opportunity to review and address the connectivity difficulties you’ve experienced. We appreciate you taking the time to share your feedback.
We are currently investigating the matter with the relevant teams and will be in touch to provide further feedback and guidance on the next steps. Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are currently investigating the matter with the relevant teams and will be in touch to provide further feedback and guidance on the next steps. Thank you for your patience while we work to address your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MN
Mandla N's updateReviewer Update
19 Jan 2026, 13:36I don't have patience, I want this issue resolved as soon as possible
I have been waiting for 5 days, buying data with my own money and also paying you guys. This is very disappointing, it's not even 2 months being a client and you've already disappointed me twice.
Solve this issue, I don't want this day to finish without you solving this issue and providing feedback
I have been waiting for 5 days, buying data with my own money and also paying you guys. This is very disappointing, it's not even 2 months being a client and you've already disappointed me twice.
Solve this issue, I don't want this day to finish without you solving this issue and providing feedback
MN
Mandla N's update19 Jan 2026, 13:36
Reviewer Update
I don't have patience, I want this issue resolved as soon as possible
I have been waiting for 5 days, buying data with my own money and also paying you guys. This is very disappointing, it's not even 2 months being a client and you've already disappointed me twice.
Solve this issue, I don't want this day to finish without you solving this issue and providing feedback
I have been waiting for 5 days, buying data with my own money and also paying you guys. This is very disappointing, it's not even 2 months being a client and you've already disappointed me twice.
Solve this issue, I don't want this day to finish without you solving this issue and providing feedback
MN
Mandla N's updateReviewer Update
21 Jan 2026, 21:19You guys lowered my download and upload speed to 2mbps, I'm not paying for that. I'm paying for 40/40mbps. Fix this ASAP!!!
MN
Mandla N's update21 Jan 2026, 21:19
Reviewer Update
You guys lowered my download and upload speed to 2mbps, I'm not paying for that. I'm paying for 40/40mbps. Fix this ASAP!!!