MR
Mulalo R
1 reviews | Active since Jul 2020
26 Feb 2026, 10:21
METROFIBRE IS THE WORST INTERNET SERVICE PROVIDER
I have requested metrofibre fibre to change my address and activate the service for a month now ,they have not done it and when you phone the call centre you speak to a machine ,im working from home and i dont have access to the internet .
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Replies (2)
MetroFibre Networx's replyOfficial
26 Feb 2026, 10:56Dear Mulalo
We would like to confirm that your fibre service has been successfully activated at your new address.
We attempted to contact you on your provided number to test the connection; however, we were unable to reach you.
You may please plug in your device/ONT and router, and the service should be active and working.
If you notice any lights off on the ONT, or if you experience any connectivity issues after plugging in, kindly let us know so that we can assist you further.
We look forward to your confirmation that everything is up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to confirm that your fibre service has been successfully activated at your new address.
We attempted to contact you on your provided number to test the connection; however, we were unable to reach you.
You may please plug in your device/ONT and router, and the service should be active and working.
If you notice any lights off on the ONT, or if you experience any connectivity issues after plugging in, kindly let us know so that we can assist you further.
We look forward to your confirmation that everything is up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Feb 2026, 10:56
Official
Dear Mulalo
We would like to confirm that your fibre service has been successfully activated at your new address.
We attempted to contact you on your provided number to test the connection; however, we were unable to reach you.
You may please plug in your device/ONT and router, and the service should be active and working.
If you notice any lights off on the ONT, or if you experience any connectivity issues after plugging in, kindly let us know so that we can assist you further.
We look forward to your confirmation that everything is up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to confirm that your fibre service has been successfully activated at your new address.
We attempted to contact you on your provided number to test the connection; however, we were unable to reach you.
You may please plug in your device/ONT and router, and the service should be active and working.
If you notice any lights off on the ONT, or if you experience any connectivity issues after plugging in, kindly let us know so that we can assist you further.
We look forward to your confirmation that everything is up and running.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MR
Mulalo R's updateReviewer Update
26 Feb 2026, 13:11You called me once ,i dont have connection ,please activate the service .
MR
Mulalo R's update26 Feb 2026, 13:11
Reviewer Update
You called me once ,i dont have connection ,please activate the service .