METROFIBRE IS THE WORST COMPANY TO OFFER SERVICES. PLEASE BE WARNED

I would never advise anyone to use this company for their network services. We recently got fibre in our area. i was given a few options then opted for them as my neighbor was using them. even though he did not have a good review on their speed I opted let me go with them. The were very quick to bring the router and that is when our relationship started. Long story short thereafter I got emails that I have to pay for fibre installation yet they did not install so I called them to tell them that it was not done by them and they should correct my statement however the debit order went off without a change, I reversed it and started to call their sales and Finance departments. They disconnected by subscription and is has been two months now me calling different departments on almost a daily basis. One of the consultants in Finance said if I paid R1 500 They would sort out the rest and fix it however I get to speak with her Line Manager Jani who says she cannot do anything bout it, so now I am asking myself how can I be assisted if the people in the company cannot assist me. I do not even know what to do. i work from home and now I do not even have the internet I need.

This is by far the worst company I have dealt with and I am not sure if I will ever get assistance. if only the CEO of this organisation knew the damage the workers are doing this company, i had i not paid the R 1 500 I would have definitely gone to different service provider however in these difficult times it is not that easy.

This is my last resort and I hope maybe someone can be enlightened on this.