1 reviews | Active since Dec 2015
MetroFibre is the worst
I called MetroFibre on the 1st of February 2024 to take a wifi package with them and they came to install the router on the 3rd of February 2024, I was told that I was only going to be connected within 48 hours. I waited then on the evening of the 5th of February 2024, I noticed that there was connectivity but it kept on dropping every 15 minutes.
I called Metrofibre on the 6th of February 2024 and received a ticket but I have been following everyday since the 6th of February 2024 with no assistance. I keep on getting emails from their support team saying that I must reboot my router and let them know if the issue persists. I let them know and made other calls but no one is helping. I've spoken to over 20 people in the past week with no assistance. I have even asked for a technician to come to my place to check what the issue is cause I have not had proper connection since the router was installed, still they have not sent anyone.I have resorted to switching to another service provider. I know Metrofibre will call me when they want payment at the end of the month and I will not pay a cent as I've wasted enough airtime calling them with no help. They can come and fetch their nonsense router, I'm not paying a cent.
MetroFibre is the worst.
We sincerely apologize for the inconvenience and frustration you've experienced with your recent MetroFibre installation. Your feedback is crucial to us, and we are committed to resolving this matter promptly.
We have escalated your concerns to our Network Operations Center management team for urgent assistance and resolution. They will investigate the connectivity issues you've been facing since the installation and ensure that a technician is dispatched to your location to diagnose and address the problem thoroughly.
We understand the importance of having a reliable internet connection, and we are dedicated to providing you with the quality service you deserve. Please rest assured that we will do everything in our power to rectify the situation and restore your connectivity.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it.
Kind regards,
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience and frustration you've experienced with your recent MetroFibre installation. Your feedback is crucial to us, and we are committed to resolving this matter promptly.
We have escalated your concerns to our Network Operations Center management team for urgent assistance and resolution. They will investigate the connectivity issues you've been facing since the installation and ensure that a technician is dispatched to your location to diagnose and address the problem thoroughly.
We understand the importance of having a reliable internet connection, and we are dedicated to providing you with the quality service you deserve. Please rest assured that we will do everything in our power to rectify the situation and restore your connectivity.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it.
Kind regards,
Marilize
MetroFibre Complaints