MM
Merry M
1 reviews | Active since Mar 2022
20 Mar 2022, 06:18
MetroFibre is the pits!!!!!!
I have app**** for FTTH with MetroFibre and Vodocam being my ISP, it has been a terrible two weeks with them. A back n forth on who is at fault for a full week.
1. Vodacom gave them the incorrect address (Of which address was correct) 2. They sent out a technician to the wrong area 3. The technician came to install but claimed its a faulty line - he cant assist needed to rush to another client. 4. They said they would send a maintenance team to come and have look, its still not done even now..
MetroFibre has poor communication to their client, the TAT is pathetic 😕 and I have no confidence in them anymore. They know they are only service provider in our Estates hence the dragging of their feet. Their social media team delays in responding and sends out automated responses. No escalation until now, we work from home this is frustrating.
Helpful (0)
Replies (17)0
Replies (17)
MetroFibre Networx's replyOfficial
20 Mar 2022, 07:04Dear Merry
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
MetroFibre Networx's reply20 Mar 2022, 07:04
Official
Dear Merry
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
We understand your frustration and disappointment.
Kindly be informed that we are investigating your query.
Please note that one of our agents will be in contact with you shortly.
Kind regards
MetroFibre
MM
Merry M's updateReviewer Update
20 Mar 2022, 08:25Your still not assisting me instead its another he said, she said about my problem. I need fibre to be installed and active, not excuses
MM
Merry M's update20 Mar 2022, 08:25
Reviewer Update
Your still not assisting me instead its another he said, she said about my problem. I need fibre to be installed and active, not excuses
MetroFibre Networx's replyOfficial
20 Mar 2022, 11:45Dear Merry
Kindly be advised that on the system it shows that your order it is on ISP hold over, we did follow up on your behalf awaiting feedback.
Kind regards
Metrofibre.
Kindly be advised that on the system it shows that your order it is on ISP hold over, we did follow up on your behalf awaiting feedback.
Kind regards
Metrofibre.
MetroFibre Networx's reply20 Mar 2022, 11:45
Official
Dear Merry
Kindly be advised that on the system it shows that your order it is on ISP hold over, we did follow up on your behalf awaiting feedback.
Kind regards
Metrofibre.
Kindly be advised that on the system it shows that your order it is on ISP hold over, we did follow up on your behalf awaiting feedback.
Kind regards
Metrofibre.
MM
Merry M's updateReviewer Update
20 Mar 2022, 12:44Vodacom says nothing is wrong with their system, the fault is with your line. I cannot be waiting weeks for a back n forth
MM
Merry M's update20 Mar 2022, 12:44
Reviewer Update
Vodacom says nothing is wrong with their system, the fault is with your line. I cannot be waiting weeks for a back n forth
MetroFibre Networx's replyOfficial
20 Mar 2022, 13:02Hi Merry,
I understand that this very frustrating and you are not getting the service you deserve.
I found that there is a fault on the line and it was escalated accordingly.
Once feedback is received we will inform you .
Kindest Regards
MetroFibre Team
I understand that this very frustrating and you are not getting the service you deserve.
I found that there is a fault on the line and it was escalated accordingly.
Once feedback is received we will inform you .
Kindest Regards
MetroFibre Team
MetroFibre Networx's reply20 Mar 2022, 13:02
Official
Hi Merry,
I understand that this very frustrating and you are not getting the service you deserve.
I found that there is a fault on the line and it was escalated accordingly.
Once feedback is received we will inform you .
Kindest Regards
MetroFibre Team
I understand that this very frustrating and you are not getting the service you deserve.
I found that there is a fault on the line and it was escalated accordingly.
Once feedback is received we will inform you .
Kindest Regards
MetroFibre Team
MM
Merry M's updateReviewer Update
20 Mar 2022, 13:13I want to understand why you not sending anyone to fix this issue, I work from home and how do we explain this to the service providers we work with and for??
MM
Merry M's update20 Mar 2022, 13:13
Reviewer Update
I want to understand why you not sending anyone to fix this issue, I work from home and how do we explain this to the service providers we work with and for??
MetroFibre Networx's replyOfficial
20 Mar 2022, 15:12Hi Merry.
I did escalate your query to the relevant departments to assist you urgently and accordingly.
We understand your fustration.
Kind Regards
MetroFibre Team.
I did escalate your query to the relevant departments to assist you urgently and accordingly.
We understand your fustration.
Kind Regards
MetroFibre Team.
MetroFibre Networx's reply20 Mar 2022, 15:12
Official
Hi Merry.
I did escalate your query to the relevant departments to assist you urgently and accordingly.
We understand your fustration.
Kind Regards
MetroFibre Team.
I did escalate your query to the relevant departments to assist you urgently and accordingly.
We understand your fustration.
Kind Regards
MetroFibre Team.
MM
Merry M's updateReviewer Update
22 Mar 2022, 06:47Good day, Kindly note that I have waited for feedback from a lady that called on Sunday morning, she said she would call me by 14h00 with maintenance feedback and to this time no response or email. I would like this sorted out by 12 today, this is a terrible way to start a working week again
MM
Merry M's update22 Mar 2022, 06:47
Reviewer Update
Good day, Kindly note that I have waited for feedback from a lady that called on Sunday morning, she said she would call me by 14h00 with maintenance feedback and to this time no response or email. I would like this sorted out by 12 today, this is a terrible way to start a working week again
MetroFibre Networx's replyOfficial
22 Mar 2022, 07:14Good day Merry,
I am doing an urgent follow up with the Installations department and will inform you with the feedback received.
I will keep you updated to advise accordingly.
Kind Regards
MetroFibre
I am doing an urgent follow up with the Installations department and will inform you with the feedback received.
I will keep you updated to advise accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply22 Mar 2022, 07:14
Official
Good day Merry,
I am doing an urgent follow up with the Installations department and will inform you with the feedback received.
I will keep you updated to advise accordingly.
Kind Regards
MetroFibre
I am doing an urgent follow up with the Installations department and will inform you with the feedback received.
I will keep you updated to advise accordingly.
Kind Regards
MetroFibre
MM
Merry M's updateReviewer Update
22 Mar 2022, 07:45This is urgent.
MM
Merry M's update22 Mar 2022, 07:45
Reviewer Update
This is urgent.
MetroFibre Networx's replyOfficial
22 Mar 2022, 09:53Dear Merry
We do understand your frustration , kindly be advised that we will provide feedback.
Kind regards
Metrofibre
We do understand your frustration , kindly be advised that we will provide feedback.
Kind regards
Metrofibre
MetroFibre Networx's reply22 Mar 2022, 09:53
Official
Dear Merry
We do understand your frustration , kindly be advised that we will provide feedback.
Kind regards
Metrofibre
We do understand your frustration , kindly be advised that we will provide feedback.
Kind regards
Metrofibre
MM
Merry M's updateReviewer Update
22 Mar 2022, 13:49Good day,
Hours later and still no call back and no technician assigned to my query? when will this be done?
Hours later and still no call back and no technician assigned to my query? when will this be done?
MM
Merry M's update22 Mar 2022, 13:49
Reviewer Update
Good day,
Hours later and still no call back and no technician assigned to my query? when will this be done?
Hours later and still no call back and no technician assigned to my query? when will this be done?
MetroFibre Networx's replyOfficial
22 Mar 2022, 14:11Dear Merry
Kindly be advised that one of our contractors will contact you to assist accordingly.
Kind regards
Metrofibre
Kindly be advised that one of our contractors will contact you to assist accordingly.
Kind regards
Metrofibre
MetroFibre Networx's reply22 Mar 2022, 14:11
Official
Dear Merry
Kindly be advised that one of our contractors will contact you to assist accordingly.
Kind regards
Metrofibre
Kindly be advised that one of our contractors will contact you to assist accordingly.
Kind regards
Metrofibre
MM
Merry M's updateReviewer Update
23 Mar 2022, 09:25Good day,
I called your team this morning to follow up regarding the above contractor as they have not made any contact with me for an appointment, your support team claims I need a ticket number from my ISP now in order for them to assist me with feedback. Do your systems not correspond regarding such, why am I still having to wait another 4 days for such to take place??????? Your service is terrible truly speaking, I will never recommend your service to anyone
I called your team this morning to follow up regarding the above contractor as they have not made any contact with me for an appointment, your support team claims I need a ticket number from my ISP now in order for them to assist me with feedback. Do your systems not correspond regarding such, why am I still having to wait another 4 days for such to take place??????? Your service is terrible truly speaking, I will never recommend your service to anyone
MM
Merry M's update23 Mar 2022, 09:25
Reviewer Update
Good day,
I called your team this morning to follow up regarding the above contractor as they have not made any contact with me for an appointment, your support team claims I need a ticket number from my ISP now in order for them to assist me with feedback. Do your systems not correspond regarding such, why am I still having to wait another 4 days for such to take place??????? Your service is terrible truly speaking, I will never recommend your service to anyone
I called your team this morning to follow up regarding the above contractor as they have not made any contact with me for an appointment, your support team claims I need a ticket number from my ISP now in order for them to assist me with feedback. Do your systems not correspond regarding such, why am I still having to wait another 4 days for such to take place??????? Your service is terrible truly speaking, I will never recommend your service to anyone
MetroFibre Networx's replyOfficial
23 Mar 2022, 10:56Hi Merry,
Kindly be informed that we are following up on the repair of your line.
We have received confirmation that the contractor is busy with the arrangement to assist you accordingly and urgently.
They are informed that this is a urgent matter.
Kind Regards
MetroFibre
Kindly be informed that we are following up on the repair of your line.
We have received confirmation that the contractor is busy with the arrangement to assist you accordingly and urgently.
They are informed that this is a urgent matter.
Kind Regards
MetroFibre
MetroFibre Networx's reply23 Mar 2022, 10:56
Official
Hi Merry,
Kindly be informed that we are following up on the repair of your line.
We have received confirmation that the contractor is busy with the arrangement to assist you accordingly and urgently.
They are informed that this is a urgent matter.
Kind Regards
MetroFibre
Kindly be informed that we are following up on the repair of your line.
We have received confirmation that the contractor is busy with the arrangement to assist you accordingly and urgently.
They are informed that this is a urgent matter.
Kind Regards
MetroFibre
MM
Merry M's updateReviewer Update
23 Mar 2022, 11:15what arrangements is he/she making and with whom? are they not suppose to make those with the client?
MM
Merry M's update23 Mar 2022, 11:15
Reviewer Update
what arrangements is he/she making and with whom? are they not suppose to make those with the client?
MetroFibre Networx's replyOfficial
23 Mar 2022, 11:50Dear Merry,
Kindly note that our contractor will be in contact with you once the arrangements are finalised.
Kind regards
MetroFibre
Kindly note that our contractor will be in contact with you once the arrangements are finalised.
Kind regards
MetroFibre
MetroFibre Networx's reply23 Mar 2022, 11:50
Official
Dear Merry,
Kindly note that our contractor will be in contact with you once the arrangements are finalised.
Kind regards
MetroFibre
Kindly note that our contractor will be in contact with you once the arrangements are finalised.
Kind regards
MetroFibre