1 reviews | Active since Aug 2023
Metrofibre is the most horrible, ****tiest provider!
I have been experirncing consistent horrible network connectivity. Its been a week since I called in to customer service to cancel my service as I have had it with Metrofibre, I have emailed multiple times prior and no one called or returned my emails to resolve my issue. Theresa proceeded to log a ticket and indicated that she has marked this query priority and someone should get back to me or resolve my issues in 2-3 days. Its been a week I am still stuck with the ****tiest connection. Downloading anything takes a long time, streaming continues to buffer, I cannot work on my work related apps as connection is ****! I work from home 80% of the time and I need to hot spot my mobile in order to work. and guess what, no response from MetroFibrfe, no surprise there. I cannot work, I am using my own mobile data and paying additionally, and also I am unable to download or stream. They don't even bat an eyelid to know that someone is experiencing connection challenges. Clearly customer service is not their priority, running a debit order like clockwork monthly is what they do best. Metrofibre is the most horrible, ****tiest provider!
I have investigated the matter and can confirm that your fault ticket is being addressed by our Network Operations Centre to assist with resolving your connectivity difficulties.
We sincerely apologize for any inconvenience this has caused you.
Please be aware that I have sent you an email seeking the necessary tests so that we can prioritize the subject for urgent resolution.
Kind Regards
Marilize
I have investigated the matter and can confirm that your fault ticket is being addressed by our Network Operations Centre to assist with resolving your connectivity difficulties.
We sincerely apologize for any inconvenience this has caused you.
Please be aware that I have sent you an email seeking the necessary tests so that we can prioritize the subject for urgent resolution.
Kind Regards
Marilize
Fault tickets have been raised, in response to my review, yet no action on my queries. I have also not been communicated with. What exactly am I paying for. I am still sitting with ****ty network. Not being able to use the service and hotspotting from my phone. 76% of people have given you a 1 star rating yet you still dont do anything to improve!!!!!.... Just more interested in the monthly payment rather that delivering on the service you are meant to provide. You should shut down this business. Rather than create false expectations.
Fault tickets have been raised, in response to my review, yet no action on my queries. I have also not been communicated with. What exactly am I paying for. I am still sitting with ****ty network. Not being able to use the service and hotspotting from my phone. 76% of people have given you a 1 star rating yet you still dont do anything to improve!!!!!.... Just more interested in the monthly payment rather that delivering on the service you are meant to provide. You should shut down this business. Rather than create false expectations.