KM
Khosi M
1 reviews | Active since Dec 2025
07 Jan 2026, 10:32
Metrofibre is the complete pits
I have wifi through Home-connect and my area uses the metrofibre infrastructure. My internet connection has been down since Saturday and those people refuse to assign a technician to come see what the issue is.. Bother these companies are a complete joke that are more than happy to debt your account without provide the service you are paying for... At this point I'm going to try rain because I'm tired of this level of unprofessionalism... Anyways thanks to a man named Khulekani from home connect as he has been trying to get metrofibre to do something to no avail.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 Jan 2026, 10:46Dear Khosi,
Thank you for reaching out and for bringing your experience to our attention.
We appreciate your patience and cooperation as we work to investigate and address the connectivity issues you’ve highlighted.
Please be assured that we are actively looking into the matter and will be in touch to provide updates and further feedback as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your experience to our attention.
We appreciate your patience and cooperation as we work to investigate and address the connectivity issues you’ve highlighted.
Please be assured that we are actively looking into the matter and will be in touch to provide updates and further feedback as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Jan 2026, 10:46
Official
Dear Khosi,
Thank you for reaching out and for bringing your experience to our attention.
We appreciate your patience and cooperation as we work to investigate and address the connectivity issues you’ve highlighted.
Please be assured that we are actively looking into the matter and will be in touch to provide updates and further feedback as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your experience to our attention.
We appreciate your patience and cooperation as we work to investigate and address the connectivity issues you’ve highlighted.
Please be assured that we are actively looking into the matter and will be in touch to provide updates and further feedback as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
KM
Khosi M's updateReviewer Update
07 Jan 2026, 14:33Wow Marilize it's 14:33 and I still have not heard a word from your team... You are definitely not beating the allegations...
KM
Khosi M's update07 Jan 2026, 14:33
Reviewer Update
Wow Marilize it's 14:33 and I still have not heard a word from your team... You are definitely not beating the allegations...
MetroFibre Networx's replyOfficial
07 Jan 2026, 14:55Good Day
Please accept our sincere apologies for the inconvenience experienced.
We would like to advise that your query has been escalated, and we have requested our Maintenance department to urgently contact you in order to arrange a suitable appointment to attend to the issue.
Our team is treating this matter with priority, and you will be contacted directly by the Maintenance department to confirm the next steps.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincere apologies for the inconvenience experienced.
We would like to advise that your query has been escalated, and we have requested our Maintenance department to urgently contact you in order to arrange a suitable appointment to attend to the issue.
Our team is treating this matter with priority, and you will be contacted directly by the Maintenance department to confirm the next steps.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Jan 2026, 14:55
Official
Good Day
Please accept our sincere apologies for the inconvenience experienced.
We would like to advise that your query has been escalated, and we have requested our Maintenance department to urgently contact you in order to arrange a suitable appointment to attend to the issue.
Our team is treating this matter with priority, and you will be contacted directly by the Maintenance department to confirm the next steps.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincere apologies for the inconvenience experienced.
We would like to advise that your query has been escalated, and we have requested our Maintenance department to urgently contact you in order to arrange a suitable appointment to attend to the issue.
Our team is treating this matter with priority, and you will be contacted directly by the Maintenance department to confirm the next steps.
Thank you for your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations