HJ
Heidi J
1 reviews | Active since Apr 2026
11 Apr 2026, 10:03
Metrofibre is terrible
Ive canceled my account with them in 2023. Ive tried phoning. Ive emailed. They keep sending me an account of over 8k.
I do not know how to get hold of management.
Terrible, the keep sending messages they are going to hand me over.
Ive send them the proof of emails from 2023.
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Replies (1)
MetroFibre Networx's replyOfficial
11 Apr 2026, 10:37Dear Heidi Joubert
Thank you for bringing this matter to our attention.
Your concerns regarding the billing and prior cancellation request are fully acknowledged. We understand how frustrating this situation must be, especially after multiple attempts to resolve it and providing supporting documentation.
Your query will be escalated for a thorough review of your account history, including the cancellation request submitted in 2023 and the current outstanding balance. The relevant team will investigate this matter and provide feedback based on their findings.
Should any additional information be required, you will be contacted directly.
We appreciate your patience while this matter is being reviewed and will ensure it receives the necessary attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Your concerns regarding the billing and prior cancellation request are fully acknowledged. We understand how frustrating this situation must be, especially after multiple attempts to resolve it and providing supporting documentation.
Your query will be escalated for a thorough review of your account history, including the cancellation request submitted in 2023 and the current outstanding balance. The relevant team will investigate this matter and provide feedback based on their findings.
Should any additional information be required, you will be contacted directly.
We appreciate your patience while this matter is being reviewed and will ensure it receives the necessary attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Apr 2026, 10:37
Official
Dear Heidi Joubert
Thank you for bringing this matter to our attention.
Your concerns regarding the billing and prior cancellation request are fully acknowledged. We understand how frustrating this situation must be, especially after multiple attempts to resolve it and providing supporting documentation.
Your query will be escalated for a thorough review of your account history, including the cancellation request submitted in 2023 and the current outstanding balance. The relevant team will investigate this matter and provide feedback based on their findings.
Should any additional information be required, you will be contacted directly.
We appreciate your patience while this matter is being reviewed and will ensure it receives the necessary attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Your concerns regarding the billing and prior cancellation request are fully acknowledged. We understand how frustrating this situation must be, especially after multiple attempts to resolve it and providing supporting documentation.
Your query will be escalated for a thorough review of your account history, including the cancellation request submitted in 2023 and the current outstanding balance. The relevant team will investigate this matter and provide feedback based on their findings.
Should any additional information be required, you will be contacted directly.
We appreciate your patience while this matter is being reviewed and will ensure it receives the necessary attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations