Metrofibre is terrible

An absolute nightmare dealing with metrofibre , haven't had internet for 3 days and everytime they tell you that the technicians are dealing with it , they are very quick to debit my account every month, then everybody knows their job but if it comes to a problem that they created nobody knows their job ,you must have the worst technicians if they can't even fix their own network , I am definitely going to change the service provider , anybody would be better.