Metrofibre is Pathetic!!!

Have been offline for 13 days!! Getting no feedback nor update on the line break just down the street. 3 Technicians came out, why I don't understand because everyone off them found the problem but did not fix it. Gave the same story...they will log another ticket. How many tickets do you need? So all 3 technicians know what the problem is, where the problem is, how to fix, had the parts and tools but refused. This has been the most useless and pathetic customer service i've ever experienced! Far worse than even Home Affairs or the municipality....seriously.