Metrofibre is NOT your guy.
This is the worst network ever. Really. They are useless. My fibre went down 3 weeks ago. I had to wait 3 days for them to repair it. In the meanwhile, I had to go in to the office and risk my life and that of my family to COVID-19 due to their hardware and fibre cable malfunctions.
2 weeks later, the line is down again. It is the same problem, exactly the same problem. This time, at 4:30pm on a Friday afternoon. When I called to tell them it was urgent, I was given a ticket and simply paced in a maintenance queue. I have my young teenage son visiting for the weekend, and now there is no internet. The consultant simply was not interested in my problems. When I asked to be put through to the maintenance team, he placed me on hold, and then the line was cut off.
So it's not like this is a new or novel problem: It is the very same problem that they clearly did not repair properly last time.
But it is also not THEIR problem, it is my problem. So a word of recommendation: If you are considering entering into a fibre contract, Metrofibre is NOT your guy. There are much more stable networks out there.
Thank you for your message. Kindly provide your full address and contact details, and a ticket number so that your problem can be escalated to the correct department.
If your internet service is with another ISP than MetroFibre, please also state their name and your account number.
Thank you in advance,
The MetroFibre Team
Thank you for your message. Kindly provide your full address and contact details, and a ticket number so that your problem can be escalated to the correct department.
If your internet service is with another ISP than MetroFibre, please also state their name and your account number.
Thank you in advance,
The MetroFibre Team
This is only Metrofibre trying to look like they care about their clients. This is a misrepresentation, it is purely pretend. They will answer the complaint for the public to see at 11pm on a Friday night, looking extremely industrious, but that is the last you will hear from them the entire weekend. Pure PR BS.
Now I received an email on my ticket at 10:22am this morning, telling me I am added to the maintenance queue. I have not yet even received the courtesy of a response to my complaint (note that in their Code of Conduct, they say they will "display the utmost courtesy" when dealing with their clients). Another blatant lie on their part.
Well done, Metrofibre. You can be real proud. Your superficial attention to your clients' problems is enough to ensure that I, for one, will commence my search for a new fibre provider immediately, and secondly, that I will be engaging with the rest of my complex's trustees to ensure that you are kicked out of here.
This is only Metrofibre trying to look like they care about their clients. This is a misrepresentation, it is purely pretend. They will answer the complaint for the public to see at 11pm on a Friday night, looking extremely industrious, but that is the last you will hear from them the entire weekend. Pure PR BS.
Now I received an email on my ticket at 10:22am this morning, telling me I am added to the maintenance queue. I have not yet even received the courtesy of a response to my complaint (note that in their Code of Conduct, they say they will "display the utmost courtesy" when dealing with their clients). Another blatant lie on their part.
Well done, Metrofibre. You can be real proud. Your superficial attention to your clients' problems is enough to ensure that I, for one, will commence my search for a new fibre provider immediately, and secondly, that I will be engaging with the rest of my complex's trustees to ensure that you are kicked out of here.