RN
Ramasela N
1 reviews | Active since Mar 2025
22 Apr 2025, 22:54
Metrofibre is disquisting
What a disgusting customer service, my line is always down, they are refusing to assist, they sent emails stating that for them to dispatch a technician I must first pay R600, I always buy data whereas I pay them monthly for them to provide the service. Every week I my line is down I call but there is no resolution.
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Replies (1)
MetroFibre Networx's replyOfficial
23 Apr 2025, 07:31Dear Ramasela,
Thank you for bringing your concerns to our attention and for affording us the opportunity to investigate and address them.
We understand the importance of a stable and reliable connection, and we are currently reviewing the matter to ensure the necessary steps are taken. Our aim is to ensure your service concerns are resolved efficiently, and we appreciate your continued cooperation as we work towards a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for affording us the opportunity to investigate and address them.
We understand the importance of a stable and reliable connection, and we are currently reviewing the matter to ensure the necessary steps are taken. Our aim is to ensure your service concerns are resolved efficiently, and we appreciate your continued cooperation as we work towards a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Apr 2025, 07:31
Official
Dear Ramasela,
Thank you for bringing your concerns to our attention and for affording us the opportunity to investigate and address them.
We understand the importance of a stable and reliable connection, and we are currently reviewing the matter to ensure the necessary steps are taken. Our aim is to ensure your service concerns are resolved efficiently, and we appreciate your continued cooperation as we work towards a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for affording us the opportunity to investigate and address them.
We understand the importance of a stable and reliable connection, and we are currently reviewing the matter to ensure the necessary steps are taken. Our aim is to ensure your service concerns are resolved efficiently, and we appreciate your continued cooperation as we work towards a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations