ON
Obed N

1 reviews | Active since Aug 2019

20 May 2022, 11:35

METROFIBRE is biting more than it can chew !

Its very frustrating working from home and Metrofibre have gone from good service to horrible with their intermittent FTTH downtimes. Now my SIM card router/data is no longer a back up but used most of the time. Very costly adding to numerous call cost I have to call them to report their outages. Their sales support very sluggish with their investigations to offset my costs - maybe to frustrate clients while their finance continues to draw full subscription money.

I am now a very disappointed client with metrofibre operations, if you think of singing up with them brace yourself for a frustrating support team and operations in general.

0
Replies (2)
MetroFibre Networx
MetroFibre Networx's reply20 May 2022, 11:43
Official
Dear Obed

Please note that your review and dissatisfaction have been noted and will be attended to.

Kindly note that our technicians are currently working to resolve the issues on site.

We will conduct an investigation internally and one of our agents will be in contact to give you feedback.

Kind Regards,
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply20 May 2022, 12:30
Official
Dear Obed 

Please note that as discussed telephonically the issue will be escalated to the relevant department for further assistance.

One of our agents will be in contact to provide you with feedback.

Kind Regards,
MetroFibre