RD
Ryan D
1 reviews | Active since Jul 2024
10 Apr 2025, 10:10
Metrofibre , is anyone home there ? Poor Service
Been a customer for 2 months , have waited for invoices for both, have not received one, yet they debit my account when I have queried the unusual value . I also cannot get into the app to view everything . I have sent almost 20 mails , radio silence I was warned going with this service provider and I can now see why .
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
10 Apr 2025, 10:46Dear Ryan
Thank you for bringing this matter to our attention. We apologise for the frustration and lack of communication you’ve experienced.
Please be advised that we have urgently requested our Finance Department to investigate your account and provide a detailed breakdown of the amount. We’ve also asked them to send you all your invoices and statements.
Once their review is complete, they will reach out to you directly to provide clarity and next steps.
We understand how important transparency is when it comes to billing. Please rest assured that we are treating this as a priority and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We apologise for the frustration and lack of communication you’ve experienced.
Please be advised that we have urgently requested our Finance Department to investigate your account and provide a detailed breakdown of the amount. We’ve also asked them to send you all your invoices and statements.
Once their review is complete, they will reach out to you directly to provide clarity and next steps.
We understand how important transparency is when it comes to billing. Please rest assured that we are treating this as a priority and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Apr 2025, 10:46
Official
Dear Ryan
Thank you for bringing this matter to our attention. We apologise for the frustration and lack of communication you’ve experienced.
Please be advised that we have urgently requested our Finance Department to investigate your account and provide a detailed breakdown of the amount. We’ve also asked them to send you all your invoices and statements.
Once their review is complete, they will reach out to you directly to provide clarity and next steps.
We understand how important transparency is when it comes to billing. Please rest assured that we are treating this as a priority and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We apologise for the frustration and lack of communication you’ve experienced.
Please be advised that we have urgently requested our Finance Department to investigate your account and provide a detailed breakdown of the amount. We’ve also asked them to send you all your invoices and statements.
Once their review is complete, they will reach out to you directly to provide clarity and next steps.
We understand how important transparency is when it comes to billing. Please rest assured that we are treating this as a priority and will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
RD
Ryan D's updateReviewer Update
10 Apr 2025, 10:48Hi Siboniso
Thank you , I will wait on that communication
Can you also please investigate why I cannot register on the App
Thank you , I will wait on that communication
Can you also please investigate why I cannot register on the App
RD
Ryan D's update10 Apr 2025, 10:48
Reviewer Update
Hi Siboniso
Thank you , I will wait on that communication
Can you also please investigate why I cannot register on the App
Thank you , I will wait on that communication
Can you also please investigate why I cannot register on the App
MetroFibre Networx's replyOfficial
10 Apr 2025, 10:59Dear Ryan
Thank you, we are investigating your app registration as well.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you, we are investigating your app registration as well.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Apr 2025, 10:59
Official
Dear Ryan
Thank you, we are investigating your app registration as well.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you, we are investigating your app registration as well.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
RD
Ryan D's updateReviewer Update
10 Apr 2025, 11:15Just received this mail which i received last week too, my exact problem , no invoices have been receoved but you had the cheek to debit my account before dealing with my query . Does Metrofibre actually read queries to understand them or just to reply ? Becasue
Good day,
We would like to inform you that your debit order has been successfully processed, and your account is in good standing.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Should you have any further inquiries, please feel free to reach out.
Thank you for your continued cooperation.
Kind regards,
The MetroFibre Finance Team
Good day,
We would like to inform you that your debit order has been successfully processed, and your account is in good standing.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Should you have any further inquiries, please feel free to reach out.
Thank you for your continued cooperation.
Kind regards,
The MetroFibre Finance Team
RD
Ryan D's update10 Apr 2025, 11:15
Reviewer Update
Just received this mail which i received last week too, my exact problem , no invoices have been receoved but you had the cheek to debit my account before dealing with my query . Does Metrofibre actually read queries to understand them or just to reply ? Becasue
Good day,
We would like to inform you that your debit order has been successfully processed, and your account is in good standing.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Should you have any further inquiries, please feel free to reach out.
Thank you for your continued cooperation.
Kind regards,
The MetroFibre Finance Team
Good day,
We would like to inform you that your debit order has been successfully processed, and your account is in good standing.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Should you have any further inquiries, please feel free to reach out.
Thank you for your continued cooperation.
Kind regards,
The MetroFibre Finance Team
MetroFibre Networx's replyOfficial
10 Apr 2025, 13:06Good Day
We have requested our Finance Department to re-look at the account and contact you
We have requested our Finance Department to re-look at the account and contact you
MetroFibre Networx's reply10 Apr 2025, 13:06
Official
Good Day
We have requested our Finance Department to re-look at the account and contact you
We have requested our Finance Department to re-look at the account and contact you
RD
Ryan D's updateReviewer Update
10 Apr 2025, 13:16Hi , great we making progress , thank you .I received the invoices just need help getting my profile working on the app
RD
Ryan D's update10 Apr 2025, 13:16
Reviewer Update
Hi , great we making progress , thank you .I received the invoices just need help getting my profile working on the app
MetroFibre Networx's replyOfficial
10 Apr 2025, 13:23Hi Ryan
Thank you, noted.
Thank you, noted.
MetroFibre Networx's reply10 Apr 2025, 13:23
Official
Hi Ryan
Thank you, noted.
Thank you, noted.