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RN
Reka N

1 reviews | Active since Mar 2019

09 Aug 2022, 13:14

Metrofibre is a terrible Service Provider

My fibre is down again. I have followed up several times with the same response....We are attending to the issue and a metrofibre technician will be sent out. My fibre was out for 8 days previously. Exactly the same excuses. Took that long for a technician to come out from metrofibre. I spend money on buying data which they will never fully compensate me for. Ticket number 196076

0
Replies (7)
MetroFibre Networx
MetroFibre Networx's reply09 Aug 2022, 13:18
Official
Good day Reka,

Please note that we are following up on your ticket.

One of our agent will be in contact with you shortly.

Kind regards
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply09 Aug 2022, 13:38
Official
Dear Reka,

Please note that we tried calling, unfortunately we could not hear you.

Kindly note that I have sent an email.

Kind regards
Metro Fibre
RN
Reka N's update09 Aug 2022, 15:04
Reviewer Update
Still not resolved. Was on a call with the contact centre for the 4th time. Ran tests again. Still waiting
MetroFibre Networx
MetroFibre Networx's reply09 Aug 2022, 15:09
Official
Hi Reka, 

Thank you so much for informing us. 

Kindly note that we are following up on your ticket. 

Kind Regards
MetroFibre

RN
Reka N's update10 Aug 2022, 11:18
Reviewer Update
Still waiting. On the line with a call centre agent trying to get a hold of a technician which was supposed to have happened already. This is beyond ridiculous

RN
Reka N's update10 Aug 2022, 11:22
Reviewer Update
Just told it would take 3 working days for a technician to come out. How do I cancel this service??????
MetroFibre Networx
MetroFibre Networx's reply10 Aug 2022, 11:25
Official
Good Day Reka

Please be aware that an ONT swap request has been made, and an installer will contact you to provide assistance.

Kind Regards,
MetroFibre