CP
Claudia P
1 reviews | Active since Mar 2023
08 Mar 2023, 13:28
metrofibre is a **** they taking my money but not giving me the service i am paying for
If i could give a ZERO i would. They are ********, i have been having connection problems since the beginning of the year. Im paying 760 rand for 250 mbps and not getting more than 30 mbps. i have been calling and no help from then please dont consider them at all they are a waste of time. i got the fibre because of my kids online homeschooling and they are missing out. they said i must do tests with a LAN cable and i dont know how many tests i did and still no one is coming to my place to sorted the problem out. i added the pictures on the google review of the speed test you can see it there
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
08 Mar 2023, 13:54Good afternoon Claudia,
We sincerely apologize for the delay and frustration caused in this matter.
Please note that we will give you a call as soon as we received feedback from our Network Operations Department.
Kind Regards
Clarisa
Metrofibre
We sincerely apologize for the delay and frustration caused in this matter.
Please note that we will give you a call as soon as we received feedback from our Network Operations Department.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply08 Mar 2023, 13:54
Official
Good afternoon Claudia,
We sincerely apologize for the delay and frustration caused in this matter.
Please note that we will give you a call as soon as we received feedback from our Network Operations Department.
Kind Regards
Clarisa
Metrofibre
We sincerely apologize for the delay and frustration caused in this matter.
Please note that we will give you a call as soon as we received feedback from our Network Operations Department.
Kind Regards
Clarisa
Metrofibre
CP
Claudia P's updateReviewer Update
09 Mar 2023, 08:27Good day Clarisa. no one has help me with my problem yet they keep saying everything is fine on they side, but im still not getting the Mbps that im paying for. Can someone just come and check whats the problem at my home
CP
Claudia P's update09 Mar 2023, 08:27
Reviewer Update
Good day Clarisa. no one has help me with my problem yet they keep saying everything is fine on they side, but im still not getting the Mbps that im paying for. Can someone just come and check whats the problem at my home
MetroFibre Networx's replyOfficial
11 Mar 2023, 16:56Good afternoon Claudia,
Thank you for taking my call.
I am happy that your line and router have been sorted.
Please do not hesitate to contact me via our Whatsapp line ***) if you experience any issues in future.
Good luck with your kids' upcoming exams.
Have a lovely weekend.
Clarisa
Metrofibre
Thank you for taking my call.
I am happy that your line and router have been sorted.
Please do not hesitate to contact me via our Whatsapp line ***) if you experience any issues in future.
Good luck with your kids' upcoming exams.
Have a lovely weekend.
Clarisa
Metrofibre
MetroFibre Networx's reply11 Mar 2023, 16:56
Official
Good afternoon Claudia,
Thank you for taking my call.
I am happy that your line and router have been sorted.
Please do not hesitate to contact me via our Whatsapp line ***) if you experience any issues in future.
Good luck with your kids' upcoming exams.
Have a lovely weekend.
Clarisa
Metrofibre
Thank you for taking my call.
I am happy that your line and router have been sorted.
Please do not hesitate to contact me via our Whatsapp line ***) if you experience any issues in future.
Good luck with your kids' upcoming exams.
Have a lovely weekend.
Clarisa
Metrofibre