LM
Lisa M
1 reviews | Active since Sept 2017
13 Jun 2025, 09:47
Metrofibre is a no go area if you want peace . DO NOT GO FOR THEIR SERVICES
I would like my account cancelled with metrofibre . i have app**** for services in January my services couldnt work it was problem after problems auntil end of february thats when i was able to have services . i have proof of payments showing from february that i have been paying each month on the 25th . today i woke up to my services being suspended that i am owing R859 for what i dont know if i have all the proof of payments showing each month i was paying. now i understand why the apartment i stay when i mved in advised me not to use metrofibre because they will **** you and bad services too. you may cancel my services i think i will apply with a different service provider. LEvel7 has better services and also better prices too. thank you for your services you may cancel the services . or you have my services restored then you activate the debit order to run on the 25th with the premium agreed.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
13 Jun 2025, 09:55Dear Lisa Mammburu
Thank you for reaching out and sharing your concerns.
We understand how disappointing this experience has been for you, especially after your consistent efforts and proof of payments. Your feedback is important to us and has been noted.
Please be assured that we are currently looking into your account and payment history to better understand the cause of the suspension and the R859 balance. Our aim is to clarify and resolve the matter as quickly as possible.
Once our review is complete, we will revert back to you with a full update and the way forward regarding your service status and requested cancellation.
We appreciate your patience while we attend to this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jun 2025, 09:55
Official
Dear Lisa Mammburu
Thank you for reaching out and sharing your concerns.
We understand how disappointing this experience has been for you, especially after your consistent efforts and proof of payments. Your feedback is important to us and has been noted.
Please be assured that we are currently looking into your account and payment history to better understand the cause of the suspension and the R859 balance. Our aim is to clarify and resolve the matter as quickly as possible.
Once our review is complete, we will revert back to you with a full update and the way forward regarding your service status and requested cancellation.
We appreciate your patience while we attend to this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
LM
Lisa M's updateReviewer Update
13 Jun 2025, 09:57i am in the middle of exams , i have to request connection from my neighbour. this is not right because i was paying monthly accordingly and you wake up to no services. can this be resolved before i get disqualified from my exams.
LM
Lisa M's update13 Jun 2025, 09:57
Reviewer Update
i am in the middle of exams , i have to request connection from my neighbour. this is not right because i was paying monthly accordingly and you wake up to no services. can this be resolved before i get disqualified from my exams.
MetroFibre Networx's replyOfficial
13 Jun 2025, 10:18 An email has been sent. Kindly respond to it for further assistance.
MetroFibre Networx's reply13 Jun 2025, 10:18
Official
An email has been sent. Kindly respond to it for further assistance.
LM
Lisa M's updateReviewer Update
13 Jun 2025, 11:20i have responded . may i please have my servives activated .
LM
Lisa M's update13 Jun 2025, 11:20
Reviewer Update
i have responded . may i please have my servives activated .
LM
Lisa M's updateReviewer Update
13 Jun 2025, 12:18Good day
as per email below my account got to R890 due to debit order bouncing. but according to my POP's every month payments were made promptly via EFT. this doesnt make sense why my account has to be R890 when every month i have been paying.
and they are refusing to reactivate my services because i have to pay that amount. the debit order goes off as agreed every month on the 25th, sometimes due to delay it bounced yet when i get paid immediately on the 25th first thing i do i do an EFT to pay you guys. why does this affect my account if payments were still made same and its reflecting on my statements. you guys ar ****** and you are greedy .
" Good day,
We have received your manual payments; however, the outstanding balance on your account is due to debit order returns.
Please find the attached statement for your reference. Kindly arrange for payment at your earliest convenience. Should you require any assistance, please let us know.
Kind Regards,
The MetroFibre Finance Team
as per email below my account got to R890 due to debit order bouncing. but according to my POP's every month payments were made promptly via EFT. this doesnt make sense why my account has to be R890 when every month i have been paying.
and they are refusing to reactivate my services because i have to pay that amount. the debit order goes off as agreed every month on the 25th, sometimes due to delay it bounced yet when i get paid immediately on the 25th first thing i do i do an EFT to pay you guys. why does this affect my account if payments were still made same and its reflecting on my statements. you guys ar ****** and you are greedy .
" Good day,
We have received your manual payments; however, the outstanding balance on your account is due to debit order returns.
Please find the attached statement for your reference. Kindly arrange for payment at your earliest convenience. Should you require any assistance, please let us know.
Kind Regards,
The MetroFibre Finance Team
LM
Lisa M's update13 Jun 2025, 12:18
Reviewer Update
Good day
as per email below my account got to R890 due to debit order bouncing. but according to my POP's every month payments were made promptly via EFT. this doesnt make sense why my account has to be R890 when every month i have been paying.
and they are refusing to reactivate my services because i have to pay that amount. the debit order goes off as agreed every month on the 25th, sometimes due to delay it bounced yet when i get paid immediately on the 25th first thing i do i do an EFT to pay you guys. why does this affect my account if payments were still made same and its reflecting on my statements. you guys ar ****** and you are greedy .
" Good day,
We have received your manual payments; however, the outstanding balance on your account is due to debit order returns.
Please find the attached statement for your reference. Kindly arrange for payment at your earliest convenience. Should you require any assistance, please let us know.
Kind Regards,
The MetroFibre Finance Team
as per email below my account got to R890 due to debit order bouncing. but according to my POP's every month payments were made promptly via EFT. this doesnt make sense why my account has to be R890 when every month i have been paying.
and they are refusing to reactivate my services because i have to pay that amount. the debit order goes off as agreed every month on the 25th, sometimes due to delay it bounced yet when i get paid immediately on the 25th first thing i do i do an EFT to pay you guys. why does this affect my account if payments were still made same and its reflecting on my statements. you guys ar ****** and you are greedy .
" Good day,
We have received your manual payments; however, the outstanding balance on your account is due to debit order returns.
Please find the attached statement for your reference. Kindly arrange for payment at your earliest convenience. Should you require any assistance, please let us know.
Kind Regards,
The MetroFibre Finance Team
MetroFibre Networx's replyOfficial
13 Jun 2025, 13:12We have requested the Finance department to assist and check your account again.
MetroFibre Networx's reply13 Jun 2025, 13:12
Official
We have requested the Finance department to assist and check your account again.
LM
Lisa M's updateReviewer Update
13 Jun 2025, 14:12i guess the finance department wont be able to assist. you may cancel my services . i will also send the request to cancellation as well. thank you for nothing
LM
Lisa M's update13 Jun 2025, 14:12
Reviewer Update
i guess the finance department wont be able to assist. you may cancel my services . i will also send the request to cancellation as well. thank you for nothing