Metrofibre is a NO GO!

I really don't know what more to say or do. I have been without internet connectivity since Saturday 12/09/2020. I have called in numerous times only to be disappointed with no answer. I have sent multiple emails and even went as far as messaging their twitter account, but again to my disappointment the only response I got is that "an agent will be in contact with me to resolve my issue". It's now been 5 days without any response from them. They were very quick to answer my call and attend to me when I first signed up with them, but now they are non-existent.

I'm almost 100% sure that this won't even work, because they will probably just reply to this asking for my contact details AGAIN.

Definitely changing to a different ISP at the end of the month.