BN
Beauty N
1 reviews | Active since Dec 2023
14 Dec 2023, 07:30
MetroFibre is a HUGE ****!!!
MetroFibre is a ****, ****, ****!!! is the worst I would never recommend it to anyone. They have created two accounts on my profile and know they want me to pay R1300.00. for that account. I have sent an email twice last week and they failed to respond yet last night they again send the same invoice requesting I pay the money within 48 hrs. If you need peace in your life I recommend you stay away from MetroFibre!!!! I am experiencing issues with them every month, there's always issues after issues.
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MetroFibre Networx's replyOfficial
14 Dec 2023, 10:05Dear Beauty
We sincerely apologize for any inconvenience you have experienced, and we appreciate your patience in bringing this matter to our attention. We are committed to resolving the issues you've raised and ensuring a satisfactory resolution.
Upon careful review, we can confirm that you currently have only one active service with MetroFibre. We acknowledge the potential discrepancy in the statement you received, and we have immediately escalated this matter to our finance team for urgent assistance.
Our finance team will conduct a thorough investigation into the billing and work to clarify any issues related to the duplicate accounts. We understand the importance of addressing this matter promptly, and we are committed to resolving it to your satisfaction.
Please be assured that we take your concerns seriously, and we will keep you updated on the progress of our investigation. If there are any specific details or additional information you would like to share, please feel free to reach out to us.
We apologize for any frustration this has caused and appreciate your continued patience as we work to resolve this matter. Your feedback is invaluable, and we are dedicated to improving our service based on your experience.
Thank you for bringing this to our attention, and we look forward to rectifying this situation promptly.
Best regards,
Marilize
We sincerely apologize for any inconvenience you have experienced, and we appreciate your patience in bringing this matter to our attention. We are committed to resolving the issues you've raised and ensuring a satisfactory resolution.
Upon careful review, we can confirm that you currently have only one active service with MetroFibre. We acknowledge the potential discrepancy in the statement you received, and we have immediately escalated this matter to our finance team for urgent assistance.
Our finance team will conduct a thorough investigation into the billing and work to clarify any issues related to the duplicate accounts. We understand the importance of addressing this matter promptly, and we are committed to resolving it to your satisfaction.
Please be assured that we take your concerns seriously, and we will keep you updated on the progress of our investigation. If there are any specific details or additional information you would like to share, please feel free to reach out to us.
We apologize for any frustration this has caused and appreciate your continued patience as we work to resolve this matter. Your feedback is invaluable, and we are dedicated to improving our service based on your experience.
Thank you for bringing this to our attention, and we look forward to rectifying this situation promptly.
Best regards,
Marilize
MetroFibre Networx's reply14 Dec 2023, 10:05
Official
Dear Beauty
We sincerely apologize for any inconvenience you have experienced, and we appreciate your patience in bringing this matter to our attention. We are committed to resolving the issues you've raised and ensuring a satisfactory resolution.
Upon careful review, we can confirm that you currently have only one active service with MetroFibre. We acknowledge the potential discrepancy in the statement you received, and we have immediately escalated this matter to our finance team for urgent assistance.
Our finance team will conduct a thorough investigation into the billing and work to clarify any issues related to the duplicate accounts. We understand the importance of addressing this matter promptly, and we are committed to resolving it to your satisfaction.
Please be assured that we take your concerns seriously, and we will keep you updated on the progress of our investigation. If there are any specific details or additional information you would like to share, please feel free to reach out to us.
We apologize for any frustration this has caused and appreciate your continued patience as we work to resolve this matter. Your feedback is invaluable, and we are dedicated to improving our service based on your experience.
Thank you for bringing this to our attention, and we look forward to rectifying this situation promptly.
Best regards,
Marilize
We sincerely apologize for any inconvenience you have experienced, and we appreciate your patience in bringing this matter to our attention. We are committed to resolving the issues you've raised and ensuring a satisfactory resolution.
Upon careful review, we can confirm that you currently have only one active service with MetroFibre. We acknowledge the potential discrepancy in the statement you received, and we have immediately escalated this matter to our finance team for urgent assistance.
Our finance team will conduct a thorough investigation into the billing and work to clarify any issues related to the duplicate accounts. We understand the importance of addressing this matter promptly, and we are committed to resolving it to your satisfaction.
Please be assured that we take your concerns seriously, and we will keep you updated on the progress of our investigation. If there are any specific details or additional information you would like to share, please feel free to reach out to us.
We apologize for any frustration this has caused and appreciate your continued patience as we work to resolve this matter. Your feedback is invaluable, and we are dedicated to improving our service based on your experience.
Thank you for bringing this to our attention, and we look forward to rectifying this situation promptly.
Best regards,
Marilize