METROFIBRE IS A DISASTER

been unable to connect any TV or laptop to the WiFi. The cellphones you see only connect once they are placed in front of the router if they move to any room it doesn't connect.

Moreover We've been struggling with this issue since 24 December 2023 to date. The agent who came to my house last week, checked everything and told us that the router needs to be changed. He tested our laptops and TV's and indeed they were not connected as there was no 5G network only 2.4G which most of our devices cannot connect to. am surprised that he never came back to change it.

Every week a new ticket is issued we are now at 175060 and we are told the system shows everything is fine but why is the WiFi not connecting. Now they send very disappointing emails telling us about the thick walls of the house etc, I mean I've signed with them since 2021 and we've connected without any difficulties.

A few weeks ago, I was informed that my cellphone Oppo Reno7 shows that it is connected, at that time I couldn't even browse the internet. I am utterly disappointed with the service of metrofibre and my only option is to cancel and request for a refund since I've paid until June 2024. Why not send the same technician or agent to come change the router as He suggested. Do not sign up with metrofibre they are terrible in customer service and it's annoying 👎👎👎👎.