TE
Tania E
1 reviews | Active since Jun 2018
02 Apr 2024, 12:00
Metrofibre is a *****
Paying for a 50Mbps line but only getting about 30Mbps for ± 3 weeks now. Now in my eyes that's *****ulent. I have phoned Metrofibre, but if I had the airtime to hold the line waiting for an operator to one day answer the phone, I would've been able to afford much better fibre elsewhere. DO NOT send me a soppy reply to send you a whatsapp, because I did, and again no reply. If I read all these recent complaints it seems like my best bet will be to leave Metrofibre ASAP.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
02 Apr 2024, 12:38Dear Tania
We apologize for the inconvenience you've experienced with your internet speed. We understand the frustration this may have caused you.
To assist you promptly, we have sent you an email with detailed instructions for troubleshooting your speed issues. Our aim is to resolve this matter for you as quickly as possible.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and are committed to providing you with the best possible service.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your internet speed. We understand the frustration this may have caused you.
To assist you promptly, we have sent you an email with detailed instructions for troubleshooting your speed issues. Our aim is to resolve this matter for you as quickly as possible.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and are committed to providing you with the best possible service.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply02 Apr 2024, 12:38
Official
Dear Tania
We apologize for the inconvenience you've experienced with your internet speed. We understand the frustration this may have caused you.
To assist you promptly, we have sent you an email with detailed instructions for troubleshooting your speed issues. Our aim is to resolve this matter for you as quickly as possible.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and are committed to providing you with the best possible service.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your internet speed. We understand the frustration this may have caused you.
To assist you promptly, we have sent you an email with detailed instructions for troubleshooting your speed issues. Our aim is to resolve this matter for you as quickly as possible.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and are committed to providing you with the best possible service.
Kind Regards
Marilize
MetroFibre Complaints
TE
Tania E's updateReviewer Update
03 Apr 2024, 11:52 EDIT: Just canceled my subscription as Metrofibre is super eager to take my money, but not so eager to fix the problem. Telling me to wait 3 to 4 working days when I have been without WIFI for longer is not ethical.
Anyone thinking about joining Metrofibre, please, please, PLEASE reconsider.
Anyone thinking about joining Metrofibre, please, please, PLEASE reconsider.
TE
Tania E's update03 Apr 2024, 11:52
Reviewer Update
EDIT: Just canceled my subscription as Metrofibre is super eager to take my money, but not so eager to fix the problem. Telling me to wait 3 to 4 working days when I have been without WIFI for longer is not ethical.
Anyone thinking about joining Metrofibre, please, please, PLEASE reconsider.
Anyone thinking about joining Metrofibre, please, please, PLEASE reconsider.