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Francis H
1 reviews | Active since Mar 2021
28 Aug 2024, 17:59
MetroFibre is a 21 Centaury ****!!
MetroFibre is a 21 Centaury ****!! The Pre Sales and Sales process is world class until they take your money
Then nothing close calls without verifying whether the customer has service Cannot meet appointment times which MetroFibre have set
Have been pushed from pillar to post
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Replies (1)
MetroFibre Networx's replyOfficial
28 Aug 2024, 19:55Dear Francis,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are currently investigating this issue to ensure it is resolved promptly. At MetroFibre, we put our customers at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are actively working to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, should you have any additional questions or concerns, please don't hesitate to reach out via email regarding fault ticket 388611.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are currently investigating this issue to ensure it is resolved promptly. At MetroFibre, we put our customers at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are actively working to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, should you have any additional questions or concerns, please don't hesitate to reach out via email regarding fault ticket 388611.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Aug 2024, 19:55
Official
Dear Francis,
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are currently investigating this issue to ensure it is resolved promptly. At MetroFibre, we put our customers at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are actively working to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, should you have any additional questions or concerns, please don't hesitate to reach out via email regarding fault ticket 388611.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter. Please rest assured that we are currently investigating this issue to ensure it is resolved promptly. At MetroFibre, we put our customers at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are actively working to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, should you have any additional questions or concerns, please don't hesitate to reach out via email regarding fault ticket 388611.
Thank you for your patience and understanding.
Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations