BM
Bernard M
1 reviews | Active since Sept 2023
01 Sept 2023, 17:23
Metrofibre is *******!!!
Metrofibre is terrible, they have stopped my Wi-Fi connection for no reason and when I call the agents are useless and unhelpful. In June on the 12th it went off for a full month and more and returned in July!!
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Replies (1)
MetroFibre Networx's replyOfficial
04 Sept 2023, 09:38Dear Bernard
I hope this message finds you well. I am writing to extend our sincere apologies for the recent service difficulties and the unfortunate fibre connectivity downtime you have experienced. We deeply regret any inconvenience this may have caused you, and I assure you that we take your concerns very seriously.
Your satisfaction is of utmost importance to us, and we are committed to resolving this matter as quickly as possible. As a part of our effort to address your concerns, we have initiated an investigation into the cancellation of your service.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
I hope this message finds you well. I am writing to extend our sincere apologies for the recent service difficulties and the unfortunate fibre connectivity downtime you have experienced. We deeply regret any inconvenience this may have caused you, and I assure you that we take your concerns very seriously.
Your satisfaction is of utmost importance to us, and we are committed to resolving this matter as quickly as possible. As a part of our effort to address your concerns, we have initiated an investigation into the cancellation of your service.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
MetroFibre Networx's reply04 Sept 2023, 09:38
Official
Dear Bernard
I hope this message finds you well. I am writing to extend our sincere apologies for the recent service difficulties and the unfortunate fibre connectivity downtime you have experienced. We deeply regret any inconvenience this may have caused you, and I assure you that we take your concerns very seriously.
Your satisfaction is of utmost importance to us, and we are committed to resolving this matter as quickly as possible. As a part of our effort to address your concerns, we have initiated an investigation into the cancellation of your service.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
I hope this message finds you well. I am writing to extend our sincere apologies for the recent service difficulties and the unfortunate fibre connectivity downtime you have experienced. We deeply regret any inconvenience this may have caused you, and I assure you that we take your concerns very seriously.
Your satisfaction is of utmost importance to us, and we are committed to resolving this matter as quickly as possible. As a part of our effort to address your concerns, we have initiated an investigation into the cancellation of your service.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize