RM
Ramabu M
1 reviews | Active since Apr 2014
28 Feb 2026, 18:20
Metrofibre is *******!!!!
Metro fibre seems to be ****, our line was suspended and we made immediate payment only to find out the person who is supposed to unlock the line has already knocked off and as for support they cannot unsuspend the line because they are not in finance
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
28 Feb 2026, 18:30Dear Ramabu
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration caused by the suspension of your service.
Please be advised that we have escalated your query to the MetroGo Finance Department and requested that they urgently allocate your payment to your account. Once the payment has been successfully allocated, the unsuspension process will be completed.
You will be notified as soon as this has been finalised and your service has been restored.
We understand how inconvenient this situation is and appreciate your patience while the Finance team assists with the allocation.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration caused by the suspension of your service.
Please be advised that we have escalated your query to the MetroGo Finance Department and requested that they urgently allocate your payment to your account. Once the payment has been successfully allocated, the unsuspension process will be completed.
You will be notified as soon as this has been finalised and your service has been restored.
We understand how inconvenient this situation is and appreciate your patience while the Finance team assists with the allocation.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 Feb 2026, 18:30
Official
Dear Ramabu
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration caused by the suspension of your service.
Please be advised that we have escalated your query to the MetroGo Finance Department and requested that they urgently allocate your payment to your account. Once the payment has been successfully allocated, the unsuspension process will be completed.
You will be notified as soon as this has been finalised and your service has been restored.
We understand how inconvenient this situation is and appreciate your patience while the Finance team assists with the allocation.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration caused by the suspension of your service.
Please be advised that we have escalated your query to the MetroGo Finance Department and requested that they urgently allocate your payment to your account. Once the payment has been successfully allocated, the unsuspension process will be completed.
You will be notified as soon as this has been finalised and your service has been restored.
We understand how inconvenient this situation is and appreciate your patience while the Finance team assists with the allocation.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
RM
Ramabu M's updateReviewer Update
28 Feb 2026, 18:44We made immediate payment,yet you telling us you will allocate payment? We cannot be taken for granted. We paid money into your account it's only fair that our line gets restored as you also received your money. Instead we are being told line will be restored tomorrow. What damage is done it seems no one cares as long you guys took our money everything seems to be all well and good on your side. This is utter nonsense and unacceptable how you have one individual dealing with this?
RM
Ramabu M's update28 Feb 2026, 18:44
Reviewer Update
We made immediate payment,yet you telling us you will allocate payment? We cannot be taken for granted. We paid money into your account it's only fair that our line gets restored as you also received your money. Instead we are being told line will be restored tomorrow. What damage is done it seems no one cares as long you guys took our money everything seems to be all well and good on your side. This is utter nonsense and unacceptable how you have one individual dealing with this?
RM
Ramabu M's updateReviewer Update
28 Feb 2026, 18:48We need immediate attention to this!!!
RM
Ramabu M's update28 Feb 2026, 18:48
Reviewer Update
We need immediate attention to this!!!
RM
Ramabu M's updateReviewer Update
28 Feb 2026, 20:13We did not get any help till now
RM
Ramabu M's update28 Feb 2026, 20:13
Reviewer Update
We did not get any help till now