WV
Wilma V
1 reviews | Active since Sept 2011
04 Mar 2024, 17:28
Metrofibre intermittent signal failure
We've been loyal customers of yours for as long as I can remember. Never had problems until we moved to Montana. Lately it's been horrific. Intermittent drops in signal - not affecting streaming, but hugely affecting downloads and calls (Teams and Whatsapp). It also has a detrimental effect on work productivity, being thrown off the work server. Have to shop around now... Not happy
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MetroFibre Networx's replyOfficial
05 Mar 2024, 08:37Dear Wilma
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your connectivity in Montana.
To better assist you with troubleshooting and resolving these issues, we kindly request that you provide us with your account holder details. We have sent an email to your registered address requesting this information. Once received, our team will promptly investigate the situation to ensure a swift resolution.
Your loyalty means a great deal to us, and we are committed to restoring your trust in our service. Please rest assured that we will do everything within our power to address the connectivity difficulties you've encountered.
Thank you for your understanding and cooperation. We look forward to resolving this matter and continuing to serve you as valued customers.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your connectivity in Montana.
To better assist you with troubleshooting and resolving these issues, we kindly request that you provide us with your account holder details. We have sent an email to your registered address requesting this information. Once received, our team will promptly investigate the situation to ensure a swift resolution.
Your loyalty means a great deal to us, and we are committed to restoring your trust in our service. Please rest assured that we will do everything within our power to address the connectivity difficulties you've encountered.
Thank you for your understanding and cooperation. We look forward to resolving this matter and continuing to serve you as valued customers.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply05 Mar 2024, 08:37
Official
Dear Wilma
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your connectivity in Montana.
To better assist you with troubleshooting and resolving these issues, we kindly request that you provide us with your account holder details. We have sent an email to your registered address requesting this information. Once received, our team will promptly investigate the situation to ensure a swift resolution.
Your loyalty means a great deal to us, and we are committed to restoring your trust in our service. Please rest assured that we will do everything within our power to address the connectivity difficulties you've encountered.
Thank you for your understanding and cooperation. We look forward to resolving this matter and continuing to serve you as valued customers.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your connectivity in Montana.
To better assist you with troubleshooting and resolving these issues, we kindly request that you provide us with your account holder details. We have sent an email to your registered address requesting this information. Once received, our team will promptly investigate the situation to ensure a swift resolution.
Your loyalty means a great deal to us, and we are committed to restoring your trust in our service. Please rest assured that we will do everything within our power to address the connectivity difficulties you've encountered.
Thank you for your understanding and cooperation. We look forward to resolving this matter and continuing to serve you as valued customers.
Kind Regards
Marilize
MetroFibre Complaints