AM
Abel M
1 reviews | Active since Oct 2011
15 May 2025, 07:53
METROFIBRE INTERENET WORST SERVICE PROVIDER EVER
Matrofibre internet always down in my unit(A03) at Proteas@Clayville Complex 8514 Mohi Cresecent Clayville . Since Sunday****h May 2025) my internet is down, I logged three tickets, never received feedback, 2 tickets where logged through email while 1 through the portal reference(***). I even phone them but never picked or returned my call. If you need fiber just look somewhere else because with this people you pay but not receive what you pay for. Kind regards, Abel
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MetroFibre Networx's replyOfficial
15 May 2025, 08:02Good day Abel Moepeng
Thank you for bringing this matter to our attention.
We understand how important a reliable internet connection is, and we acknowledge the inconvenience you've experienced with the service at your unit in Proteas@Clayville Complex. The lack of timely updates and difficulty in reaching our support team falls short of the standard we strive to uphold.
Your concerns regarding the downtime since Sunday, 11th May 2025, and the support experience have been noted and escalated to the relevant department for urgent review. We’ve also taken note of your ticket reference number and will ensure that all three tickets are consolidated and addressed as a priority.
Our team is currently investigating the cause of the outage, and we will be in contact with you shortly to provide an update and a resolution plan.
We value your feedback, as it helps us improve our service delivery. Thank you for your continued patience while we work on resolving this matter.
Kind regards,KoketsoMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how important a reliable internet connection is, and we acknowledge the inconvenience you've experienced with the service at your unit in Proteas@Clayville Complex. The lack of timely updates and difficulty in reaching our support team falls short of the standard we strive to uphold.
Your concerns regarding the downtime since Sunday, 11th May 2025, and the support experience have been noted and escalated to the relevant department for urgent review. We’ve also taken note of your ticket reference number and will ensure that all three tickets are consolidated and addressed as a priority.
Our team is currently investigating the cause of the outage, and we will be in contact with you shortly to provide an update and a resolution plan.
We value your feedback, as it helps us improve our service delivery. Thank you for your continued patience while we work on resolving this matter.
Kind regards,KoketsoMetroFibre Complaints & Escalations
MetroFibre Networx's reply15 May 2025, 08:02
Official
Good day Abel Moepeng
Thank you for bringing this matter to our attention.
We understand how important a reliable internet connection is, and we acknowledge the inconvenience you've experienced with the service at your unit in Proteas@Clayville Complex. The lack of timely updates and difficulty in reaching our support team falls short of the standard we strive to uphold.
Your concerns regarding the downtime since Sunday, 11th May 2025, and the support experience have been noted and escalated to the relevant department for urgent review. We’ve also taken note of your ticket reference number and will ensure that all three tickets are consolidated and addressed as a priority.
Our team is currently investigating the cause of the outage, and we will be in contact with you shortly to provide an update and a resolution plan.
We value your feedback, as it helps us improve our service delivery. Thank you for your continued patience while we work on resolving this matter.
Kind regards,KoketsoMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how important a reliable internet connection is, and we acknowledge the inconvenience you've experienced with the service at your unit in Proteas@Clayville Complex. The lack of timely updates and difficulty in reaching our support team falls short of the standard we strive to uphold.
Your concerns regarding the downtime since Sunday, 11th May 2025, and the support experience have been noted and escalated to the relevant department for urgent review. We’ve also taken note of your ticket reference number and will ensure that all three tickets are consolidated and addressed as a priority.
Our team is currently investigating the cause of the outage, and we will be in contact with you shortly to provide an update and a resolution plan.
We value your feedback, as it helps us improve our service delivery. Thank you for your continued patience while we work on resolving this matter.
Kind regards,KoketsoMetroFibre Complaints & Escalations