1 reviews | Active since Aug 2017
MetroFibre Installation Delay and Poor Service
I am extremely disappointed with the service received from MetroFibre regarding my installation.
I have been waiting for an installation since 20 May, and despite calling on a daily basis, I am continuously told that the matter has been escalated with no resolution or meaningful feedback. This ongoing delay is unacceptable.
What is most frustrating is the lack of proactive communication. At no point have I been informed that there are issues preventing the installation or provided with a realistic timeline. Instead, I am repeatedly given the same response each time I follow up.
This delay is significantly affecting my ability to work, as I rely on a stable connection for working from home. The situation has become highly disruptive and unprofessional.
I expect:
Immediate confirmation of the installation status A clear and committed installation date Proper communication going forward rather than repeated escalations with no outcome
If MetroFibre is unable to fulfil this installation, this should be communicated honestly so that alternative arrangements can be made.
I look forward to urgent resolution.
Thank you for bringing this matter to our attention, and we sincerely apologise for the delays and inconvenience experienced.
Please note that we have requested urgent feedback from our Maintenance Department regarding the timelines for your installation. As this is a multidwelling unit, the fibre build may take a number of days to complete.
We understand the impact this delay has had and will provide you with feedback as soon as it is received from the relevant team.
We appreciate your patience and understanding while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the delays and inconvenience experienced.
Please note that we have requested urgent feedback from our Maintenance Department regarding the timelines for your installation. As this is a multidwelling unit, the fibre build may take a number of days to complete.
We understand the impact this delay has had and will provide you with feedback as soon as it is received from the relevant team.
We appreciate your patience and understanding while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Can we get this resolved
Can we get this resolved
Thank you for your continued engagement and for bringing the latest feedback from the installation team to our attention.
We are currently following up with the relevant internal team regarding the address confirmation and installation status to ensure that the correct details are reflected and that the installation can proceed without further delays.
We fully understand the impact this situation has had on your connectivity needs, especially given your reliance on the service for working from home. Please be assured that this matter is being treated with urgency.
We will provide you with an update as soon as we receive feedback from the team handling your installation.
Thank you once again for your patience and cooperation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement and for bringing the latest feedback from the installation team to our attention.
We are currently following up with the relevant internal team regarding the address confirmation and installation status to ensure that the correct details are reflected and that the installation can proceed without further delays.
We fully understand the impact this situation has had on your connectivity needs, especially given your reliance on the service for working from home. Please be assured that this matter is being treated with urgency.
We will provide you with an update as soon as we receive feedback from the team handling your installation.
Thank you once again for your patience and cooperation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Can we please have an urgent feedback
Can we please have an urgent feedback