MetroFibre Installation

Hi, I had metrofibre install a fibre line to my house. The technician suggested a termination point and advised that it is the best position. I showed him where I currently have my adsl and he explained that with the new routers, etc that the position he selected is best. I accepted and went along only to find that the position is not the best position. I started having issues with lack of connectivity and and complaint about this to to service provider. They are now wanting me to pay 1500 to move the termination point to where I initially suggested, but was advised incorrectly. I am of the opinion that the guys just found the easiest place for them to install the termination point as he did not use any form of instruments to conduct ant wifi reach tests. These companies are not willing to accept any responsibility for decisions made by their staff. I will be looking for a service provider that is willing to listen to their customers and be help full. We are absorbed with poor service delivery in all sectors of business in SA - enough is enough.