Metrofibre incompetence.

On the 27th of April 2023, technician from metrofibre came and install the line connecting to the router inside my house and claiming that some guys will come and add the box to the router and wifi to my home, left since that day. The router it's on top of my TV stand even now '06/06/23. I've written several emails to the sales department but empty promises and no one comes to make a full connection. Please hellopeter help me with regards to this issue because forms were filled and sent to them and having useless wires on my walls kills me. MetroFibre: +***

Order no: ***7