Metrofibre incompetence

Been using metrofibre for a while now and everything was perfect my nightmare started wen they advised me to switch from paying my account using eft to debit i agreed. Nd switched to debit dat was 2024 around october. On de 17th march my account was all of a sudden deactivated i called to find out wat the problem was i was told my accout is owing R3000. Haibo R3000 why? I was told the finance department were unable to debit from my accout, i asked den why if the notice dat they are not getting payed y did the let my account be active for so long cz if they deactivated immediately wen they did not receive payment or call me nd notify me dat they not able to debit we would hv rectified the problem immediately to avoid problem. I would hv went bk to paying using eft as i used to. Ohk i asked for a solution as i need the fibre for them to activate my account nd break that R3000 dwn so i can settle the account. Coz i feel were both wrong there incompetence made my account to go in arrears.

Its been day 3nw m calling metrofibre looking for a resolution to my problem but no one wants to help. I wrote emails they just respond promising to come bk to me but they dnt. I have kids writing exams they do research everyday so without wifi they can't. I requested dat if they are unable to help me or resolve my problem let them freez the account to dat 3000 den they come nd disconnect their fibre whilst m looking for another fiber to use nd settle the 3000 i owe because of them. Still they dont want to. M tired of begging metrofibre to resolve the Metter they actually started can they come take their router nd il look for another fibre to use. Here is my id nd cell number incase someone is willing to hrlp nd resolve the metter *** ***