NM
Nelly M
1 reviews | Active since Dec 2015
12 Jan 2026, 16:45
Metrofibre incompetence
I have been reporting that I have no network since Saturday and been told a contractor has been assigned, Sent several emails and WhatsApp , with no avail
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MetroFibre Networx's replyOfficial
12 Jan 2026, 16:53Thank you, Nelly, for bringing your concerns to our attention and for taking the time to share your experience.
Your feedback has been noted, and we are currently investigating the status of the contractor assignment and the progress on your reported fault. Thank you for your patience while we work to investigate and address your concerns. We will be in touch to provide feedback and assist further as soon as an update is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are currently investigating the status of the contractor assignment and the progress on your reported fault. Thank you for your patience while we work to investigate and address your concerns. We will be in touch to provide feedback and assist further as soon as an update is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Jan 2026, 16:53
Official
Thank you, Nelly, for bringing your concerns to our attention and for taking the time to share your experience.
Your feedback has been noted, and we are currently investigating the status of the contractor assignment and the progress on your reported fault. Thank you for your patience while we work to investigate and address your concerns. We will be in touch to provide feedback and assist further as soon as an update is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback has been noted, and we are currently investigating the status of the contractor assignment and the progress on your reported fault. Thank you for your patience while we work to investigate and address your concerns. We will be in touch to provide feedback and assist further as soon as an update is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations