TS
Tokoloho S
1 reviews | Active since Jun 2022
07 Dec 2023, 11:42
MetroFibre incompetence
This is the worst fibre provider I have ever dealt with. My wife and I work from home, knowing this we decided to set up our WiFi before we moved into our new apartment - we placed an order, a technician was sent to install the router and he said in an hour we would be setup but that hasn't been the case. Now we are being told that there is a cancelation process that was never done, after it is done only then can our line be activated but there is no turnaround time for this. It seems like Metrofibre doesn't have processes or service recovery at this point and their aim is to just make sales.
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MetroFibre Networx's replyOfficial
07 Dec 2023, 15:58Dear Tokoloho
I hope this message finds you well. I sincerely apologize for the delay and any inconvenience caused during the activation of your MetroFibre service. I understand the importance of having a reliable connection, especially when working from home, and I regret that we did not meet your expectations in this instance.
I am pleased to inform you that your service has now been activated, and you should be able to enjoy a seamless connection.
We understand the frustration this delay may have caused, and I want to assure you that we take your feedback seriously. We are continuously working to enhance our processes to ensure smoother activations in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are committed to making things right.
Thank you for your patience and understanding during this process. We appreciate your choice in MetroFibre, and we remain dedicated to providing you with a reliable and efficient service.
Best Regards,
Marilize
I hope this message finds you well. I sincerely apologize for the delay and any inconvenience caused during the activation of your MetroFibre service. I understand the importance of having a reliable connection, especially when working from home, and I regret that we did not meet your expectations in this instance.
I am pleased to inform you that your service has now been activated, and you should be able to enjoy a seamless connection.
We understand the frustration this delay may have caused, and I want to assure you that we take your feedback seriously. We are continuously working to enhance our processes to ensure smoother activations in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are committed to making things right.
Thank you for your patience and understanding during this process. We appreciate your choice in MetroFibre, and we remain dedicated to providing you with a reliable and efficient service.
Best Regards,
Marilize
MetroFibre Networx's reply07 Dec 2023, 15:58
Official
Dear Tokoloho
I hope this message finds you well. I sincerely apologize for the delay and any inconvenience caused during the activation of your MetroFibre service. I understand the importance of having a reliable connection, especially when working from home, and I regret that we did not meet your expectations in this instance.
I am pleased to inform you that your service has now been activated, and you should be able to enjoy a seamless connection.
We understand the frustration this delay may have caused, and I want to assure you that we take your feedback seriously. We are continuously working to enhance our processes to ensure smoother activations in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are committed to making things right.
Thank you for your patience and understanding during this process. We appreciate your choice in MetroFibre, and we remain dedicated to providing you with a reliable and efficient service.
Best Regards,
Marilize
I hope this message finds you well. I sincerely apologize for the delay and any inconvenience caused during the activation of your MetroFibre service. I understand the importance of having a reliable connection, especially when working from home, and I regret that we did not meet your expectations in this instance.
I am pleased to inform you that your service has now been activated, and you should be able to enjoy a seamless connection.
We understand the frustration this delay may have caused, and I want to assure you that we take your feedback seriously. We are continuously working to enhance our processes to ensure smoother activations in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are committed to making things right.
Thank you for your patience and understanding during this process. We appreciate your choice in MetroFibre, and we remain dedicated to providing you with a reliable and efficient service.
Best Regards,
Marilize