Metrofibre inability to resolve internet issues through unresponsiveness

Impossible to get a meaningful response from them when asking for help. Phone hardly ever answered. When I do get through, the person cannot offer technical support. Simply a mouthpiece for the faceless technicians that do not help. My most recent experience was contacting them 7 September at 17:00 asking for assistance because my network went down. 12 hours later, no call logged by Metrofibre and my “new” call places me last in line. No calls, no contact, no resolve commitment from them. Absolutely terrible ISP. Not my first battle with them