MetroFibre ignores customers when there is a service outage.

There is always something with MetroFibre, we have had an internet outage since yesterday 17 April 2024, you will call their customer care until you run out of airtime because you have been on hold for hours, when you try using their social media platforms to report your issue will will receive the AI generated response and nothing after that, if you request a call back, you either not get one, or you will get a call back with no one on the other end and the call back will hung up automatically with you getting no assistance, this is not the first time this happens, you will need a second service provider when using MetroFibre, so you can actually work, the best thing at this point is to change service providers, the worst part is the radio silence you get from MetroFibre when there is a service outage.