Metrofibre id horrible

Very bad service. I spend a lot of airtime to call and wait for more than an hour just to wait for nothing. The consultant hangs up the phone for me and never bothers to call me. Am still waiting to get assistance since 2023-02-28. Am not connected yet, and recently, I have been told that my account has been canceled, and this was never communicated with me. I would like metrofibre to come and remove their router in my house because its useless. They failed to send me an activation email with reference number since 28 February 2023. METROFIBRE IS HORRIBLE