MetroFibre - Home Of Slow

Never in my life have I experienced such pathetic after sales service before. Metro Fibre provides fibre lines in my area, and I decided to use them as my ISP. BBBIIIIIIGGGG MISTAKE. The technician come to install the new router on the 4th of March around 17:00 and it works fine. By Friday morning on the 7th, the line stops working and I call them to log an issue(636819). I just got the biggest run around I've experienced before. People asking me restart the router, reset the router, send photos of the connections, and this process is repeated I do not know how many over a period of 4 days. On the 3rd day, 9th of March, I told the issue has been escalated to NOC departed and they update me in 24 hours. 24 hours arrives, no update. I have to call them again throughout the day until they told me the matter has been escalated to NOC Supervisors for a router swap approval. Tuesday the 11th of March, no approval insight. I have been their customer for 7 days and I have only had internet for 2 of those 7 days. Now they are no longer taking my calls.

I am thinking of suing them for loss of potential income because I work from home and I need internet to be able to work

DO NOT USE METRO FIBRE AS YOUR ISP, unless you do not mind waiting weeks and just to get help.