KM
Koketso M
1 reviews | Active since Nov 2024
12 Nov 2024, 18:14
MetroFibre Home Fibre the Worst Service
I recently joined Home Fibre from Metrofibre, the worst service we have received, I am based in Witbank Mpumalanga.
For 6 days now we are without connectivity, we have paid and ensure that the reference is as advised on the invoice, even now, they sent out a technician who doesn’t seem to know what’s the problem.
I wouldn’t recommend these guys and I’m definitely cancelling, thank God it’s a month to month.
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MetroFibre Networx's replyOfficial
12 Nov 2024, 18:34Dear Koketso
Thank you for bringing your concerns to our attention. We sincerely apologize for the disruptions you’ve experienced and for the frustration caused by the delay in restoring your service.
Based on the latest update from our maintenance team on your existing fault ticket, reference number 483485, we can confirm that your fibre link is now back online. Additionally, our Network Operations Center (NOC) has reprovisioned your service.
Thank you for your patience and cooperation as we worked to address and resolve these issues. Our team will reach out to ensure that all your concerns have been thoroughly resolved. Should you need further assistance, please feel free to respond directly to the ticket or contact us by sending an email to *** at any time.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologize for the disruptions you’ve experienced and for the frustration caused by the delay in restoring your service.
Based on the latest update from our maintenance team on your existing fault ticket, reference number 483485, we can confirm that your fibre link is now back online. Additionally, our Network Operations Center (NOC) has reprovisioned your service.
Thank you for your patience and cooperation as we worked to address and resolve these issues. Our team will reach out to ensure that all your concerns have been thoroughly resolved. Should you need further assistance, please feel free to respond directly to the ticket or contact us by sending an email to *** at any time.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Nov 2024, 18:34
Official
Dear Koketso
Thank you for bringing your concerns to our attention. We sincerely apologize for the disruptions you’ve experienced and for the frustration caused by the delay in restoring your service.
Based on the latest update from our maintenance team on your existing fault ticket, reference number 483485, we can confirm that your fibre link is now back online. Additionally, our Network Operations Center (NOC) has reprovisioned your service.
Thank you for your patience and cooperation as we worked to address and resolve these issues. Our team will reach out to ensure that all your concerns have been thoroughly resolved. Should you need further assistance, please feel free to respond directly to the ticket or contact us by sending an email to *** at any time.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologize for the disruptions you’ve experienced and for the frustration caused by the delay in restoring your service.
Based on the latest update from our maintenance team on your existing fault ticket, reference number 483485, we can confirm that your fibre link is now back online. Additionally, our Network Operations Center (NOC) has reprovisioned your service.
Thank you for your patience and cooperation as we worked to address and resolve these issues. Our team will reach out to ensure that all your concerns have been thoroughly resolved. Should you need further assistance, please feel free to respond directly to the ticket or contact us by sending an email to *** at any time.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations