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Uwe S
1 reviews | Active since Jun 2025
05 Jun 2025, 14:21
Metrofibre has the worst service ever
Metrofibre has the worst service ever. Been waiting a week for them to come install the ONT device, I have recieved no calls no emails, nothing from this ****ty company. Just ticket numbers from the emails I've sent with no reply. Why is service such an issue on RSA?
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Replies (1)
MetroFibre Networx's replyOfficial
05 Jun 2025, 14:25Dear Uwe S,
Thank you for your message and for highlighting your experience. We completely understand the frustration caused by delays and a lack of communication, especially when you’re waiting for an essential service.
Your feedback has been noted, and we are currently reviewing your case and associated ticket numbers to determine exactly where the delay occurred. Our team is prioritising this matter, and we will ensure that you receive an update shortly regarding the status of your ONT installation.
We are committed to getting this resolved and appreciate your patience while we look into it further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for highlighting your experience. We completely understand the frustration caused by delays and a lack of communication, especially when you’re waiting for an essential service.
Your feedback has been noted, and we are currently reviewing your case and associated ticket numbers to determine exactly where the delay occurred. Our team is prioritising this matter, and we will ensure that you receive an update shortly regarding the status of your ONT installation.
We are committed to getting this resolved and appreciate your patience while we look into it further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Jun 2025, 14:25
Official
Dear Uwe S,
Thank you for your message and for highlighting your experience. We completely understand the frustration caused by delays and a lack of communication, especially when you’re waiting for an essential service.
Your feedback has been noted, and we are currently reviewing your case and associated ticket numbers to determine exactly where the delay occurred. Our team is prioritising this matter, and we will ensure that you receive an update shortly regarding the status of your ONT installation.
We are committed to getting this resolved and appreciate your patience while we look into it further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for highlighting your experience. We completely understand the frustration caused by delays and a lack of communication, especially when you’re waiting for an essential service.
Your feedback has been noted, and we are currently reviewing your case and associated ticket numbers to determine exactly where the delay occurred. Our team is prioritising this matter, and we will ensure that you receive an update shortly regarding the status of your ONT installation.
We are committed to getting this resolved and appreciate your patience while we look into it further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations