TP
Telishia P
1 reviews | Active since Mar 2024
28 Mar 2024, 15:33
MetroFibre has the worst customer service!
MetroFibre is turning me into a Karen.
This is my second review.
I have been having an ongoing battle with metrofibre.
They incorrectly billed me, which I queried, whilst waiting for the corrected invoice my internet was suspended. I made the payment which was last month and from then I was never connected to the internet again.
Nobody was able to fix the issue, in fact nobody knew what the issue was.
I requested a cancellation and a full refund. They then sent me an email stating my account is overdue.
I called and there was no refund pending. I am being passed from department to department.
Everyone at Metrofibre is clueless!
Cancel and refund ASAP!
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
28 Mar 2024, 16:02Dear Telishia
We apologize for the ongoing inconvenience you've experienced and understand your frustration.
To assist you further, could you please confirm whether your router is currently connected to a power source? Additionally, could you check if the power light on the router is illuminated green?
This information will help us proceed with investigating the connectivity issue and conducting a credit investigation to address your concerns regarding the incorrect billing and suspension of your internet service.
Once we receive confirmation from you, we will escalate your case to the relevant department for urgent resolution.
Thank you for your cooperation and patience as we work to resolve this matter promptly.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the ongoing inconvenience you've experienced and understand your frustration.
To assist you further, could you please confirm whether your router is currently connected to a power source? Additionally, could you check if the power light on the router is illuminated green?
This information will help us proceed with investigating the connectivity issue and conducting a credit investigation to address your concerns regarding the incorrect billing and suspension of your internet service.
Once we receive confirmation from you, we will escalate your case to the relevant department for urgent resolution.
Thank you for your cooperation and patience as we work to resolve this matter promptly.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply28 Mar 2024, 16:02
Official
Dear Telishia
We apologize for the ongoing inconvenience you've experienced and understand your frustration.
To assist you further, could you please confirm whether your router is currently connected to a power source? Additionally, could you check if the power light on the router is illuminated green?
This information will help us proceed with investigating the connectivity issue and conducting a credit investigation to address your concerns regarding the incorrect billing and suspension of your internet service.
Once we receive confirmation from you, we will escalate your case to the relevant department for urgent resolution.
Thank you for your cooperation and patience as we work to resolve this matter promptly.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the ongoing inconvenience you've experienced and understand your frustration.
To assist you further, could you please confirm whether your router is currently connected to a power source? Additionally, could you check if the power light on the router is illuminated green?
This information will help us proceed with investigating the connectivity issue and conducting a credit investigation to address your concerns regarding the incorrect billing and suspension of your internet service.
Once we receive confirmation from you, we will escalate your case to the relevant department for urgent resolution.
Thank you for your cooperation and patience as we work to resolve this matter promptly.
Kind Regards
Marilize
MetroFibre Complaints
TP
Telishia P's updateReviewer Update
01 Apr 2024, 16:28I have been asked this question a 100 times and answered it. I am done trying to get the issue resolved. You guys had over a month to fix the issue. I WANT IT CANCELLED AND TO BE FULLY REFUNDED! You can can make arrangements to pick up the router. CANCEL AND REFUND ASAP!!!
TP
Telishia P's update01 Apr 2024, 16:28
Reviewer Update
I have been asked this question a 100 times and answered it. I am done trying to get the issue resolved. You guys had over a month to fix the issue. I WANT IT CANCELLED AND TO BE FULLY REFUNDED! You can can make arrangements to pick up the router. CANCEL AND REFUND ASAP!!!