Metrofibre has the worst customer service.

At the beginning of our contract, they were debiting but did not activate the wifi. Then everything was fine for about a year. Out of nowhere our connection to WiFi got cancelled and the agent said we asked to cancel our subscription. We then continued to ask who authorised this cancellation and apparently the matter was escalated to the manager. Valencia was the one who followed up with the case but it has been a week now with no word from them and still no connection to wifi, despite following up. It is shocking that a subscription is cancelled without our knowledge (yet all payments are up to date). I would not recommend using their services whatsoever. Not only have the caused a huge inconvenience to us but they’ve also made the follow up procedure dreadful.